I received a letter in the mail today from the General Manager of the Jinglun Hotel, much to my surprise, thanking me for my comment on the Customer Satisfaction survey. I've travelled a lot for business and spend far too much time in hotels around the world, but this letter is a first.
The location of the hotel is excellent. Taxi drivers know it. Those are the key things. The rooms were all newly renovated; chic and conveniently designed. I had no difficulties communicating with the front desk or even the helpful-beyon-their-role bell boys. The breakfast buffet selection, while about average, was a rather tired by the fifth day. A bit more variation would be nice for the longer stayers, but I haven't experienced anything better at this price range.
My only constructive tip on the survey was about the instant coffee provided in the rooms - it was the same pre-sugared, pre-fake-creamed powder provided at our Beijing office. I could only think - too bad I'm not a fly.
So today I come home to a letter, thanking me for my input on the Nestle Coffee (someone checked the product name). They mistook my gender, but got everything else just right. Someone actually sat down and wrote this thing.
I am a cynical traveller. I generally dislike hotel living. This letter has really made my day.and I will happily stay at the Jinglun again.
Future reviwers, please do let me know about the state of the coffee provided in the rooms.
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