Hotel is definitely about 3-4 stars. Public areas OK but rooms small, and carpets dirty. Our first night there, when we first turned on the water in the bathroom sink, the color was yellowish and had sewage smell with no hot water. The water eventually cleared out but the stinky sewage smell was still there. We had to switch to a different room. The breakfast is ok but the worst we have seen for a 5-star hotel. We would not stay there again.

Stayed four nights at the Hotel Nikko New Century. My room was very clean and stylish, with a comfortable bed, and the bathroom was very nice. The shower was a circular area outside the tub with a sliding door. Water pressure was great. Refrigerator and coffee supplies were nice, but the electricity goes off when you leave the room (key activated), so had difficulty keeping things cold.

On the down side, the room was very small, with paper thin walls (think hearing your neighbor brush his teeth) , and no drawers for clothing.

The lobby is very nice, with shops and restaurants, and a bank for currency exchange. There is a store with supplies and groceries within walking distance, and US type food as well (KFC, Pizza Hut).

It was very nice, but the room-to-room noise is quite annoying.

I was at this hotel for business. The room was very comfortable and functional for working. Because this room was on the Executive Floor, internet access was free. Other amenities included a fax machine, flat panel TV, a safe, light switches for all lights in the room in several places in the room (like right above the nightstand), separate shower and bathtub, and free water. There was a large window between the bedroom and bathroom that had blinds, if needed.

The room rate included a full breakfast in the lobby restaurant or a continental breakfast in the Executive floor business center. Services in the business center (except food) were quite expensive - you had to pay a lot (I've forgotten how much now) to print something from one of their computers. Beside a continental breakfast in the morning, there were snacks and free wine/beer in the afternoon.

The lobby was immaculate and very attractive. There are several restaurants in the hotel. I ate twice at the traditional Chinese restaurant , called the Golden Palace Restaurant, on the third floor. The prices in this restaurant were very reasonable, and the food and service were excellent.

I stayed at this hotel for four nights in April for a conference. The Nikko claims to be a five star but is pushing it to be a three star unlike the Shangri La nearby which is a genuine 5 star. The Nikko has begun renovation on the upper floors but I had a suite on the 8th floor. The room are shabby and generally pretty grubby with very worrying stains on the carpet and the shower floor. The rooms are permeated with the smell of cigarette smoke and even though you can partly open the windows it cannot be shifted. The rooms while providing instant coffee provide only jasmine tea in the home of tea drinking and they found the whole idea of providing free milk for a cup of coffee in your room very novel indeed!

The rooms are large but depressingly beige with no low level lamps or 5 star room dressing features like throw cushions or paintings to soften the almost dormitory like decor. Everything is worn and sad looking. The hotel is in the business district and not close to any of the tourist sights. The views from the hotel are of rather dirty and run down office blocks. The restuarants leave much to be desired with very ordinary food [including the Chinese menu] and the attitude to service is sloppy, unsmiling and unwelcoming. I did not encounter anyone in the hotel who spoke english beyond the words 'bill' and 'pay', certainly not 'thank-you'.

The business centre is ruinously expensive and charged 12 yuan per page if you printed anything out. In addition, while there were plenty of staff in the business centre they were much more interested in having long loud gossipy chats with each other in Chinese rather than being helpful. The noise level also made it very difficult to concentrate in the centre.

All up I would say that there are much better located and more stylish hotels for the same price with a better developed service culture for western business or tourim visitors. Unless your like beige and guessing what may have caused the mystery stains in every room - give it a miss and run, do not walk, to the Shangri La down the road.