I was in Beijing for a trade show recently, stayed at the Holiday Inn Downtown Beijing.
There is much to like about this hotel, but unfortunately my stay was spoiled by one incident of extremely poor customer service which I will relate at the end of this review.
The hotel is nothing fancy - the buiding is quite old and basic, the lobby is quite small. The rooms are currently undergoing rennovation, so there is a bit of noise during the day, but not at an hour where it will disurb you.
My room was on the executive floor and was really very nice. Obviously a room that had already undergone rennovation. The bed was very comfortable, there was plenty of space and there was a 32" flat panel LCD television. The bathroom was exquisite, with a very large shower with one of those rain heads. There is no bathtub, but that doesn't bother me.
Nice touches are that the executive level floor has complimentary internet (a very fast connection), complimentary soft drinks and beer and up to 100RMB of complimentary laundry per day (which I didn't use).
I ate the dinner buffet on my first night there, which was a mistake. The food was not very good. But the breakfast buffet was much better with a good selection including omlettes made to order. I also ate the dim sum lunch in their Chinese restaurant which was very good, and pretty reasonably priced.
The hotel's gym was a dissapointment and I didn't end up using it since they were missing an eliptical cross trainer. I didn't use the pool- its indoor and quite small, but certainly looks usable.
Location was a bit mixed. Its not really very close to anything, but it is located very close to a subway station, and there are a few restaurants and a large indoor market nearby.
Overall the hotel is very good value and the whole time I was there I was thinking to myself that I would stay there again, but unfortunately my good experience with the hotel was soured by my checkout experience. I had a late flight, so I asked for a late checkout, and hey gave me until 2pm. At 2pm I moved to the executive lounge where I wanted to do a bit of work, and needed an internet connection. Now take into consideration that Internet connection was included in my room rate, I asked to extend my connection for 2 hours. The girl in the executive lounge categorically refused, and she insisted that I pay for the connection. I was a bit shocked at this, and I find it ludicrous that they would jeopardise my future patronage for something so trivial. This knowing that I spend about 30 nights per year in Intercontinental brand hotels.
Shame, because they got almost everything else right.







Value
Rooms
Check in / front desk


Rooms



