I stayed at the Intercontinental for five nights in early June. I had a basic room at the club level.
The Intercontinental seems to cater primarily to business travelers, I imagine largely because of its location. Because I was traveling with my mother, who has limited mobility, we would have had to take taxis no matter where we stayed. So we did not really lose anything by staying here. Others might prefer to stay at the hotels that are on or within walking distance of the *hugely* overrated Wangfujing Street. But those hotels may cost you far more than the Intercontinental. And they may not achieve the five star service they claim to provide.
And take it from me, the service at the club level of the Intercontinental is fabulous. As soon as you step foot in the hotel you feel taken care of. The Swiss-trained guest services manager at the Club Level, Spencer, is simply top notch. His staff takes ownership of any difficulty you might have and tries to resolve it as a matter of principle. We would have difficulties during the stay: with food, slight illness, scheduling. But over and over again the hotel staff found ways to solve them.
That makes this hotel far superior to other allegedly luxury class properties like, for example, the truly wretched Peninsula Beijing.
Breakfast at the hotel is excellent: far superior to the shockingly poor Jing Restaurant at Peninsula, but in terms a variety a cut below, say, the Meridien in Shanghai, which has the best breakfast spread I saw in all of China.
But again, the Intercontinental's trump card is service. When chef Ernie Zheng discovered that my mother has particular dietary needs, he patiently walked her through the *entire breakfast buffet line,* telling her the ingredients in each item. These are simple acts of kindness, but ultimately the things that make a stay memorable, They are the hallmark of five star service. They are make a hotel special and worth going back to.
Standard rooms at the Intercontinental are very large. The room I had, for example, was bigger than the one I had at Peninsula, even though the latter was the largest non-suite room available.
Bottom line: the Intercontinental is a gem. It is absolutely worth the extra expense to stay at the club level. The hotel's bright, sharp, well attired young staff is friendly and world class: the best labor force in the service industry that I encountered in China.
If you don't mind the hotel's location, you're in for a treat. And you won't want to leave.
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