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JW Marriott Hotel Hong Kong: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 108 Reviews
5.0 of 5 stars
58
4.0 of 5 stars
29
3.0 of 5 stars
6
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#16 of 160 hotels in Hong Kong
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 602
  • Address: 88 Queensway, Pacific Place Hong Kong China
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Sleek 35-story Hotel situated near harbor in Central Business District, a short walk from Convention & Exhibition Center. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $434 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of JW Marriott Hotel Hong Kong

( 5-9 of 108 )
“Great service - would return”

JW Marriott Hotel Hong Kong

5 of 5 stars
Musselburgh
Jun 9, 2008
1/1 found this review helpful

I stayed here on business and was really just co-locating with my colleagues rather than making a conscious choice of hotel but I have to say that the level of service here is top notch.

I was in an executive rooms on floor 35, and I would say that the room size was a bit small for this class of Hotel. There was some construction work going on while I was there but it only really became noticeable at the weekend and I was heading out anyway.

The room was equipped with a service bell, which summons a room attendant - one of the most obliging chaps I have met.

Free WiFi is available in the public areas (and just about in the room that I had, though obviously not intended).

What really struck me was the attentiveness of the staff, they really seem to take a pride in serving their customers. The concierge staff are especially helpful and organised a tour for me at a reasonable price.

The location is good if you are working in the Central district. The hotel has direct access to the shopping mall in Pacific place which also houses a station for the mass transit system.

I feel that they charge a fairly full rate, (even corporate rates) but all things considered I would say that it represents value. I think they are concerned that guests enjoy their stay - different from so many other hotels who say this and then fail miserably to follow through.

  • This TripAdvisor Member:
    • Liked — The quality of service
    • Disliked — Small room size
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcneild's Summary
Date of Stay: April 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: August 31, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $434 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect Fit For Me”

JW Marriott Hotel Hong Kong

May 29, 2008
1/1 found this review helpful

This was my first visit to Hong Kong and the hotel experience was better than could be hoped for.
We were met at the HK airport by the hotel's representative (optional service). He assisted with the luggage and took us to the car which was a luxury vehicle with a professional driver. They both spoke English (as do many locals in HK). We had a pleasant trip to the hotel, approximately forty minutes. We had a welcome telephone call during the trip (from the hotel) asking if everything was ok and if we needed anything special at the hotel. Upon arrival we were met at the door by a host who took us immediately to our room which was a junior suite (we are Marriott rewards members which may determine the special attention). As others have noted, the rooms are "corner designed" and ours had a narrow view of the harbor. The sitting room and the bedroom were both well appointed and attractive. Yes, the bedroom was small as compared to US hotels but i thought that it was more than adequate. The bathroom was excellent with separate tub and shower. Everyone at this hotel greeted you and was pleasant. The service was excellent (i like to compare hotels against the Ritz Carlton level of service and this one was just as good)! Restaurant choices were excellent (as we had been travelling in China for a month it was welcome to be able to order American style food). Room service was excellent with timely delivery and no surprises. When i ordered they even asked about condiments and extras that i might want. Security was very good on the property. We had access to the concierge level which i highly recommend. Food and drink service is as good as it gets and the concierege is very proficient. The location on HK island is good in that everything is close either by walking, taxi or the subway. We tried the subway upon the recommendation of staff and it was very clean, efficient and time saving (car traffic can be slow). Another positive about this property is that is sits above an expansive, primarily upscale mall which also has many restaurants and even a movie theater. I have stayed at many hotels within the US and abroad and i would strongly recommend this property for business or vacation travel.

  • This TripAdvisor Member:
    • Liked — Beautiful location with well above average room
    • Disliked — the bedroom area could have been bigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW4TRAV's Summary
Date of Stay: May 2008
Visit was for: Business
Traveled with: Spouse / significant other
Member since: May 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $434 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Could have been better but not too bad overall”

JW Marriott Hotel Hong Kong

May 26, 2008
0/1 found this review helpful

Location is the major plus point for this hotel. This would have been my second time staying at the marriot. The bed was plush and comfy, no complains there.

However, the turn down service only rang the doorbell at 10 plus pm and did such a sloppy job in turning down the bed. This was the norm for the 4 nights that I was there.

Other than finding the room a tad bit dim, love the fact that the curtains can be drawn via a button on the bed panel. No other major complains

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SachaEastCoast's Summary
Date of Stay: May 2008
Member since: July 11, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
People with disabilities, Older travelers
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $434 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent hotel”

JW Marriott Hotel Hong Kong

May 20, 2008
1/1 found this review helpful

We stayed at the Marriott twice during our recent trip to Hong Kong and China. Everything about the hotel is very good: the service is efficient, the atmosphere welcoming, the food is delicious, and the location is most convenient.. I would highly recommend paying extra for use of the Excecutive lounge and take a bathing suit to have a swim in the outdoor pool. We also used the gym - which is well equipped.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lulu49to's Summary
Date of Stay: May 2008
Member since: April 03, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $434 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Feels Like Home”

JW Marriott Hotel Hong Kong

5 of 5 stars
Hong Kong
Apr 29, 2008
1/1 found this review helpful

For shopaholic, there's big mall beneath; for eat lovers, the hotel has gd food & beverage; for tourist, the MTR is downstairs; for businessman, it locates in the heart of business district.

It's my second stay for a weekend getaway. I like the bedroom for its two big celing-to-ground windows which offer a wide view of the city and sufficient sunlight to the room. Beds & pillows are of high quality. I like the nice little touches (no gd to be disclosed) of the hotel and staff of different levels are polite. It keeps reminding me of the quality of a 5-star hotel by conduct.

I cannot say some areas in the hotel and room looks very new, like the lobby and washroom, but there is no doubt they are clean & tidy. It is also surrounded by skycrappers while limited seaview is available in my room.

In fact, the advantages mentioned in the 1st paragraph are shared by what I regard the "3 little dragons" in the area: Marriot, The Island Shangrila & Conrad. I stayed in the Island Shangrila once and it makes me "wow". Having said that, after this second visit in the Marriot, I would call it "home"!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bilibalahk's Summary
Date of Stay: April 2008
Member since: April 25, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $434 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of JW Marriott Hotel Hong Kong

( 5-9 of 108 )
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JW Marriott Hotel Hong Kong Also Known As

Address: 88 Queensway, Pacific Place, Hong Kong, China