I am a VERY frequent flyer and have stayed in Starwood hotels all over the world - this one doesn't rate. As a Gold member, the upgrade that was offered was a move to a lower floor where the benefits were (a) a different pattern on the carpet from the lifts to my room; (b) nicer decor??!!! I shudder to think what that would be!!! The booking was incorrect - booked a KING bed and was offered 2 twin beds on arrival; (b) the rate was changed to a more expensive rate - despite the agent telling me that it would be "no problem". What she meant was it would be no problem to her!! The staff are very selective in greeting guests in the restaurants .. an Indian colleague pointed out how they practically fell over themselves to wish caucasian guests " have a nice day " etc but do not extend this to non-white guests. How ironic in China! Guess it's a hangover from times when the parks had signs "No dogs or chinese allowed".

No benefits of any value are offered to their supposed premium guests....eg: free internet access; breakfast included .... It's a gigantic rip-off and I won't be going back there.

The Sheraton Hong Kong is located in a very convenient part of Tsim Sha Tsui. Next to The Peninsula and across the street from the Science Musuem, you can walk to the Star Ferry in 5 minutes or be in the MTR (subway) in 2 minutes.

The rooms are very nice with modern, well-appointed bathrooms. I stayed in two different rooms during two stays and I noticed that one room had a double sink and larger bathtub than the other, although both rooms were the same rate.

Please avoid the fifth floor at all costs as this floor is directly above the function rooms. It is possible to hear quite a bit of noise from these event rooms. Also, the street noise penetrates the single pane windows, especially the sound of the charming, gargantuan diesel double decker buses that wallow past the hotel every 30 seconds. In short, ask for a room as high up as possible. The view of the harbour will be better, too!

The buffet breakfast is merely average. Although there is plenty of variety to choose from, I found the fresh fruit the only food that was delicous. And if you are a croissant lover, avoid the "lard logs" that lay limply on the serving plate.

As mentioned in the title, I found the staff to be professional and courteous at all times. It is clear that the Sheraton organization spends a lot of effort in recruiting and training their staff.

The Sheraton was okay - neither good nor bad. The hotel itself is nice enough, the gym is ok, the food was not great and neither was the cleaning of the rooms.

The location is fine - lots of shops, foot massage etc.

If you book an in-house facial make sure you ask exactly what you are getting and who will do it because i got a man who could have been my father and who did not know what he was doing! Very weird experience.

After staying in this hotel for four weeks I can safely say DO NOT BOOK this hotel!! On arrival at 1.00 AM I still had too wait 20 minutes before I could check in. During the check in they proudly told me I got a verry nice sea view room. After a long flight I really just wanted to have a good night sleep and enjoy the hotel. Unfortunately when I entered I was shocked. I do not need mutch especially since I was staying alone. But my room was soo small I could not even unpack my suitcase since there was no place. When looking out of the windows all I could see was the back of a building with a neon sign. I called reception too ask what the possibilities were for a bigger room but apperently I already had the membership level room...when I asked where my seaview was they put their face against the wall and said if you would look past the building you could see a corner of water?!
During my stay I placed the do not disturb sign multiple times since they had the tendency of cleaning the room quite early also in the weekends. But when you put this sign they give you a call....when can we come and clean?? They do not accept an answer that you will let them know when they can come.
Overall...
I have often stay in hotels for long period of times and as long as the hotel is friendly and clean I am normally happy. But this hotel was WAY to expensive for what you get and the staff is not proffesional at all.