My two friends and I booked this hotel for three nights at the end of a two week holiday in mainland China. We were strongly influenced by the good reviews on Trip Advisor thinking the hotel would be just what was required after a very enjoyable but busy tour. We booked two deluxe rooms with balconies directly through the hotel website - we were prepared to pay a little extra for what we thought would be a very relaxing stay. The hotel website boasts that every room has a sea view. We were, therefore, very disappointed to discover that neither of our rooms had what might be called a sea view. There may have been sea in the far distance behind the main view of a high rise block of apartments, the hotel car park and the hotel entrance but it would have required binoculars to see it. When we asked to move we were told that no other rooms were available but that we might be able to move the following day. As we were only staying for three nights this was disappointing but we tolerated the inconvenience in the expectation of enjoying the rest of the hotel's resources as described on the website. Alas, further disappointments were in store. We tried to have a drink on the balcony of one of the rooms only to discover that the seats were soaking wet. They were sprayed by the hotel sprinkler system watering the flowers. The same thing happened the next morning - essentially making the balcony impossible to use in the evening or the morning even if one was prepared to put up with the noise of the car park and buses and cars pulling into the hotel entrance. The floor in the second balcony was covered in what seemed to be cement dust.
We had spent the previous two weeks eating first class meals in different parts of China but were rather stunned by the poor service in the Chinese restaurant in the Gold Coast Hotel. While we could put up with the fact that the food was expensive and that it was served European style with a very limited choice of dishes, we found it totally unacceptable tthat we were served chicken that was not cooked properly and was still pink inside. When we complained the dish was taken away and not returned until we had finished the rest of the meal. When we refused to take it at that stage, the waitress said she would not charge us for it but no one on the staff offered any apology for such bad service. We then tried to explore the grounds outside but were frustrated to find that most of the outside area was roped off in the evening. Inside the choice of location for a night cap was either a very crowded bar with very loud music or the large lobby bar where children were still running around at 11.00 pm.
Following this very unrelaxing evening, we decided unanimously to check out the next day and move to another hotel. The staff at the reception were not so much unfriendly as totally indifferent as to whether we stayed or left. No one asked why we were checking out early.
There were some good points about the hotel. The rooms were large and well furnished and the breakfast was excellent.
If you have young children and want somewhere pleasant to stay where children are tolerated this hotel is ideal. But if you are looking for a restful break with drinks by the pool and nice views go somewhere else!
I might also add that the story ended happily as we moved to a first rate hotel, also highly recommended on Trip Advisor!











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