Whilst the staff were all very polite and appeared sincere and concerned, we found the following problems at this hotel:

1. We booked a 5-night stay and EVERY day (yes 5 times) we complained that the room was cold and there was no heater. The first time the receptionist said it would be too hard as they'd have to find a heater factory!!?! I suggested they just go buy a HK$150 heater from a shop, but that seemed to make no sense to him. The staff seemed to rotate to new staff almost every day. The next 3 people over 4 days (to whom we complained about the heating) all seemed very concened that we were cold and assured us they would have the aircon fixed (apparetly the heat output on it was broken, apart from the fact that it had a secondary fault where it would never turn on in the first place without a technician resetting something in the hall cupboard). On the final day one of the earlier staff members said she had previously ordered a technician and didn't know what had happened. She assured us that she would chase it up, ...but it still was not fixed. They probably fixed it the day we checked out, as if that is of any use to us...

So all in all we were very cold in our (HK$730/night) room!! Absolutely unforgivable, a backpackers would have provided a cheap and effective heater, so why can't a mid-range hotel do it?? We had to wear long sleeves and long pants when we were not in bed.

2. The room was TINY - shoebox sized. At first I thought this was just a Hong Kong standard but then we moved to a slightly cheaper (and far nicer) hotel very close by and got a room almost 3 times the size for less money and of a higher standard. At Wing On Lok we paid for a "Deluxe Room" as opposed to a standard room, so I expected some space, it was so small that I had to do my morning exercises (push ups, yoga) on the bed!

3. There was no wifi service in our room, despite this "tech-hotel" bragging that wifi is "everywhere" in the hotel. I got zero bars and could not establish a proper connection. To be fair, there was a CAT5 connection but this meant being tied to the (tiny) desk so I could not use my laptop in bed which would have been a lot more comfortable at times.

4. The AV system was still not complete (hence not working at all apart from the TV), despite the hotels advertisement claiming it would be ready for February (we stayed Feb 12-17). There was no DVD played and I could not plug in my MP3 player.

5. The reception staff member when we checked in (late) could not speak more than a few words of English, In addition he had no concept of trying to communicate in other ways (sign language etc..) although the latter seems to be a trait of all HongKongese.

6. Although this did not matter to me, the hotels advert was all about personal service - but there was none of this whatsoever, larger hotels have always been far more personal. Reception couldn't even give (or even sell) me a map of Hong Kong!