This was by far our worst hotel experience in Asia, and please consider that this hotel rates itself as a 4 star and charges accordingly high prices!
To start, the room that we originally booked (and were charged for) was overbooked, so we got an "upgrade" to a disgusting duplex, right in front of a noisy construction, the curtains were smeared with some yellow substance, and the bathrooms were covered in mould and infested with ants (see photos).
After 2 nights of hell we asked to be moved to the room we originally booked (we even booked for 5 nights!!!), and since they still didnt have the correct room available, we had to settle with getting a "downgrade" to the cheapest room available, which at least was more removed from the construction. No discount or apologies for this.
The plumbing is a joke, so there is not enough water pressure to have a decent shower. Also, there are no amenities in the bathrooms, shampoo, hair dryer, etc. has to be bought/rented separately.
We also made the mistake of booking in advance for the "luxury breakfast", which was instant coffee, cheap tea, powder milk, and assorted fried stuff. At our insistence they added juice and fruits, which they wanted to charge extra originally.
Worst was the check out, the hotel did not honour the rates agreed by ratestogo.com. How did they do this? By putting a ridiculous exchange rate on the dollar (prices are quoted in dollars, so unless you bring this currency, you will get charged an atrocity in Pesos). Additional to that, a whopping 7.5% surcharge on the use of credit card.
The owner was incredibly rude, did not even try to make things a little easier, even considering the mess up with the rooms we actually booked (and were charged for)
The island was great but this appalling hotel experience really ruined our holidays. I strongly urge travellers to not put up with this kind of abuse. I also want to comment that we contacted ratestogo.com with a complaint and they have not replied either.




Value
Location



Value
Value






