We stayed at the quality hotel as a stop off point on our way to Melbourne with 2 elderly people, and 1 teenager.
The hotels first impressions were great. It was clean, spacious, and the lobby was grand and also nice and cool, a relief from the humidity outside!
The lifts were very good, regular, clean, and you could only use them with your room card, making you feel extra safe.
Our room was lovely, also clean, and quite spacious, and the tv was avaialbe for use for free, which is good as some hotels make you pay for it.

The surrounding area was nice, it was good just to admire the many coloured buildings. There was a small range of shops, mostly either cafes or electrical. Although there was a mc donalds just down the road which sort of spoilt it!

The overall service of the hotel was very good, and the main city was only a short taxi journey or train ride away.

The food was excellent, lots and lots of choice, all well cooked and freshly made.

Overall, I would definitley stay here again!

We stayed for 6 days/ 5 nights and we could not fault the staff or the service provided, the disabled rooms are bit small especially if a wheel chair is needed, but the sheets were changed daily, the bathroom (disabled for me) was just what I needed and can never find in many other establishments, though surprising their was not a hot water tap at the sink for shaving???? cold water only, otherwise I would give this hotel 5 stars. We will be returning again, and cannot recommend this hotel enough, thank you for the enjoyable stay. The internet is very expensive to use in the hotel, especially when their are so many much cheaper internet cafes available and free wireless in local cafes.

Refreshing to have polite, helpful staff after our stay in not-so-friendly Rome. Only stayed for 1 night to break up our long flight back home from our European holiday.

Advised only smoking rooms available - though they could freshen it up if too smelly. Advised only room with double bed was small corner room. We didn't mind so much as were very tired! It was indeed tiny, but had air con and was clean enough. I suspect we probably got a smaller room than what we paid for. Smokey smell wasn't the nicest but we were too tired to care.

Looked at the buffet for dinner but not really our cup-of-tea, so ordered room service with no complaints. Did not realise the drinks in the fridge were complementary as would have had more!
Concierge went out of his way to find a taxi for us the next day. Taxis are pretty cheap.
Would stay again.

The first impressions of the hotel are good, as the lobby looks very nice. However, the service left a lot to be desired. We tried to check in at 17:00, but they didn’t have a room ready, despite signs saying they had 40 some rooms available. After about a 15 minute wait, we were finally given our keys. The room was very basic, but was fairly large as we had a triple. Judging by the fire diagram on the door, the other rooms were much smaller. The location wasn’t very good—it is about a 15-20 minute walk to the nearest metro station (Novena) and the hotel’s free shuttle only runs a few times each day. The bus does stop near the hotel, so if you figure out the bus routes that is a decent alternative. Our room was quiet and clean enough, so if we got an excellent bargain, we might consider staying again.