we arrived at the hotel late (due to flight arrival) we were given a twin connecting room at the back of the building... we had booked a deluxe room double no smoking.. when we complained at the desk on arrival they said they could only offer us a smoking room which the housekeeper would spray!! they said the hotel was fully booked (1200 rooms!) we booked in august 2007 and the booking was confirmed with breakfast but on arrival they said it was room only...
next morning they offered us a room change to a king size room which was actually just a normal double...
the breakfast problem was never rectified they kept telling us to sort it out.. with the agent in london...
needless to say it was not worth it by the time we rang and the cost of the phone call, it was cheaper to buy our breakfast elsewhere..
we had breakfast on the first morning at the hotel, which was cold. absolutely not worth the cost 36.00 SGD...
the room was clean......although I did mention twice that the hairdryer was not in the room and twice the housekeeper was supposed to have looked into it, but we never did get the hairdryer..
location excellent, on orchard road..
would stay there again but absolute clarification needed before booking ...

I stayed here with my husband for 2 nights in November - it was a stop off on our way to Australia. We really liked the Meritus Mandarin. We had a nice room in the Grand Tower with a good view onto Orchard Road. The room was clean and very spacious. The location of the hotel is very good, among the main shopping area and right next to an MRT station (such an efficient public transportation system). I agree with of the other reviewers, the pool area is not much to look at so don't stay there if your looking to relax by the pool! We loved Singapore so much, it's a fantastic place and would love to go back and would be happy to stay in the Meritus Mandarin again.

We stayed here one night in transit. The hotel is very nice. We were with a group and our check in was handled efficiently. The hotel is near Orchard Road which is a prime shoppping area. Designer stores, shopping malls,outdoor cafes and restaurants are minutes away. Can't say much else because we were here only one night but I would definitely stay here again.

Having stayed in Singapore at other hotels several times, we were offered a late deal by our travel agent at the Meritus Mandarin. On arrval the reception area is a very grand affair but lacks a personal touch, staff all seem to be working from a script so old they have forgotten it.
The rooms, in the Grand Tower at least, are comfortable and a good size, if a little worn. Location wise the hotel is ideally placed, midway along Orchard road, shoppers and spendaholics paradise!
If you are not shopping, the pool and deck areas are in serious need of a sprucing up but to be honest this hotel fulfills it's role for shoppers and business people alike - it's not a destination resort, but a reasonable place to stay while you do other things. We'll look to stay there again.