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What's Near Swissotel Merchant Court

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Distance in: mi km

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Brewerkz	0.0 mi 0.0 km
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Top-Rated Nearby Things to Do

Distance in: mi km

Thing To Do	Distance	Rating
Ministry of Sound	0.2 mi 0.2 km
National Museum of Singapore	0.6 mi 1.0 km
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Traveler Advice on Swissotel Merchant Court

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TripAdvisor Traveler Reviews

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Reviews of Swissotel Merchant Court

( 28-32 of 199 )

“Service worst than McDonald in the US”

Swissotel Merchant Court

i_seethework2008

mpls

Jul 13, 2008

0/1 found this review helpful

Service is very poor. When I arrived at the counter at about 1:30pm, the room was not ready despite requesting for "early" check-in during reservation on the website. I was told that it will be about a 2 hours wait. OK when to get a bite and came back 2 hours later. Approach the front desk again and was rudely informed to "go sit down" while the room is being made. OK so I went to the sit down at the lobby. During this time, they knew that I was waiting and a huge crowd shows up to check-in. When the crowd was gone and about 1/2 hour later, I approach the front desk again and this time the key was ready. I was so mad as they knew that I have been waiting. They did not bother to call me up to finish the paper work. In the US, when you order the food at MaDonald's, when they could only fill portion of your order, they will bring the rest of the food to you at the table. This hotel don't even bother to inform me when they are ready, despite knowing that the customer is waiting. That is the least a paying customer can expect. What a lousy service!!!
Also, the room is tremendously small compared to Fairmount Plaza at City Hall (which has very good service), where I was fortunate to stay after this bad experience at Merchant Court.
DO NOT STAY IN THIS HOTEL!!!

This TripAdvisor Member:
- Liked — None
- Disliked — Very poor service

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

i_seethework2008's Summary

Date of Stay: June 2008

Traveled with: Family with young children

Visit was for: Quality time with family

Age group: 35-49

Member since: July 13, 2008

Would I recommend this hotel to my best friend?

no way!

I do not recommend this hotel for:

Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists

I selected this hotel as a top choice for:

Shopping

Was this review helpful? Yes No

Management Response

Ch_Schaufelbuhl, General Manager

(Management representative)

Jul 22, 2008

Dear Guest, Thank you very much for taking the time to provide us with your feedback. We regret your unpleasant experience, especially upon arriving to Swissôtel Merchant Court Singapore, and apologise for the inconveniences caused.

Following our investigation, we fully agree that our front office team member should have accommodated the situation in a much more professional manner. Please be assured that we take your feedback very seriously and have addressed the issue in order to avoid a recurrence. We sincerely hope that you will accept our apologies for this essential lapse in service.

Once again, thank you for sharing your experience with us and we hope that this incident will not mere you from returning to Swissôtel Merchant Court Singapore in the near future.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Average price*: $222 (year-round)

Call now to book: 1-800-454-6835 from hotels.com

“Great place to stay”

Swissotel Merchant Court

deventer_AU

deventer

Jul 12, 2008

0/1 found this review helpful

Great place, however every year the price seems to be more and more expensive.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

deventer_AU's Summary

Date of Stay: November 2007

Member since: July 12, 2008

Was this review helpful? Yes No

Average price*: $222 (year-round)

Call now to book: 1-800-454-6835 from hotels.com

“loved the swissotel merchant court”

Swissotel Merchant Court

poppynz

new zealand

Jul 4, 2008

2/2 found this review helpful

Awesome for a stopover. The lagoon style pool was devine in the heat. We drank Singapore slingers and pizza under the frangipani trees beside the pool. The poolside bar and restaurant were truely wonderful.
Central, quiet, comfortable. We would definitely return. A delight to stay.

This TripAdvisor Member:
- Liked — the lagoon pool, view and relaxation
- Disliked — leaving

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

poppynz's Summary

Date of Stay: June 2008

Traveled with: Spouse / significant other

Visit was for: Other

Age group: 35-49

Member since: January 23, 2008

Would I recommend this hotel to my best friend?

absolutely!

I selected this hotel as a top choice for:

Other

Was this review helpful? Yes No

Average price*: $222 (year-round)

Call now to book: 1-800-454-6835 from hotels.com

“Nice Nice Nice except a couple of details....”

Swissotel Merchant Court

Mullaway

Australia

Jun 24, 2008

0/1 found this review helpful

view from our room

Nice hotel great facilities perfect location very nice and friendly desk staff (esp the guy with the glasses - he was great). Amazing buffet dinner (MUCH MUCH better than Jumbo - I second the avoid at all costs below!) and breakfast was ok. BUT (not terminal problems) we had a 1 year old with us and the hotel only ever gave us two towels (despite request for one more which was granted but not repeated) it is a minor gripe but it was really irritating. Also the cot provided was not really safe - firstly it had a buffer around it and secondly the matress was not fitted in the cot - even the cot has a notice saying (from the manufacturer) that this is not safe! So, if you are travelling with Kidlets just be aware that the cot may not be suitable and you might need to make your own arrangements. All that aside it was a nice visit and can I emphasis enough...the location and price was perfect!

This TripAdvisor Member:
- Liked — location

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Mullaway's Summary

Date of Stay: June 2008

Traveled with: Family with young children

Visit was for: Quality time with family

Age group: 35-49

Member since: May 23, 2006

Would I recommend this hotel to my best friend?

most likely

I recommend this hotel for:

Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists

I do not recommend this hotel for:

People with disabilities

I selected this hotel as a top choice for:

Other

Was this review helpful? Yes No

Management Response

Ch_Schaufelbuhl, General Manager

(Management representative)

Jul 16, 2008

Dear Guest, Thank you very much for taking the time to provide us with your valuable feedback, and we are delighted to read that you overall enjoyed your stay at Swissôtel Merchant Court.

We have shared your generous comments with the respective departments and employees, since the services rendered at the Front Desk, the choices for breakfast, as well as the overall hotels’ facilities met or even exceeded your expectations.

At the same time, we investigated on the matters pertaining to the items provided for your child, and immediately contacted the supplier of the cot, after reading your feedback. We were informed that the setup is according to the US manufacturer’s advice, the mattresses used solely produced for this model and from the same company. Following strict internal guidelines, the safety and security of all our guests is of greatest importance to us. Moreover, we agree that the sign on the cot could be misinterpreted, while the main purpose is to inform on not adding additional items, it is also in place due to the legal situation in the producing country, and implying that the baby is looked after at all times. We fully agree with your concern and therefore have asked the supplier to make some adjustment in order to provide a safe rest for the Child and hassle free stay for the Parents.

We hope you accept our apologies for not providing an additional towel for your baby on a daily basis, which we have discussed with our Housekeeping department for immediate improvement.

Thank you very much for making our hotel "your Home away from Home" during your stay in Singapore. We look forward to the pleasure of welcoming you back to our hotel soon.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Average price*: $222 (year-round)

Call now to book: 1-800-454-6835 from hotels.com

“5 star facilities/ smaller hotel feel”

Swissotel Merchant Court

stratg

Ballarat Victoria

Jun 15, 2008

2/3 found this review helpful

We arrived in Singapore from Europe. No hotel booked. Found this in the Tripadvisor "bible" and booked it at last minute rates. Stayed 4 nights and were sad to leave. Not too ritzy; just relaxing. Great position in the heart of everything. It's big and has all the 5 star facilities but the clever horseshoe shape and low rise give it a protected intimate feel. Floating in the pool with it's endless edge overlooking the Singapore skyline was magnificent. Didn't have our kids with us this time but it would be excellent for that.
As you'd expect, food and bev at poolside is a killer but nice for something special....certainly better than Jumbo Seafood on the river (avoid at all costs!)