we stayed at this hotel twice, on our way to australia from london and on our way back. i had booked an executive room and was meant to get 2 king beds. check in was good and our children were given some teddys, and the staff polite. our room was high up and we had a great view of the city. it did not have the 2 king beds as promised, but did have a separate living/kitchen area which was helpful with a baby. there was one king bed, a cot for the baby and a roll out bed for our 4 year old. this worked out okay but we shouldn't have been promised 2 king beds. i was too tired to complain. we ordered room service and were brought totally the wrong order, and then lied to about it. but again we were too tried and hungry to complain!
on our way home the stay was somewhat different. i had made exactly the same booking but was given a small room on a low floor with one double bed in and no room for any other bed. it was not an executive room and did not have the beds i'd booked. i went straight to reception and complained and saw a manager who then realised the mistake and rectified it. however the receptionist almost scowled at us because of HIS mistake!






Rooms
Cleanliness
Check in / front desk



