City centre, easy walking to Orchard Road shops and Marina Square. One block from Raffles. Clean and comfortable room; helpful desk staff. Used by Emirates airline staff so presumably they're as happy as I was!

I stayed at the Carlton in April last year. I loved it there. The room was clean and spacious, and I found the cleaning and lobby staff very friendly and helpful.

I may be heading to Singapore again this year and was surprised to see that prices at the Carlton have hiked considerably on last year's rates. I'm not so sure my room (in the old wing) or the main reception area and facililites would do justice to these new prices. I understand that the Carlton is making imrovements to the hotel, but surely the price hikes should be coming after these renovations etc are (mostly) complete.

My husband and son stayed here the night before the inaugural A380 flight. Looking for a 'value for money' hotel, we came across the Carlton - even better - it was available with inclusive breakfast using Airmiles!
I had a few reservations as I was not travelling myself so emailed the hotel prior to the visit and received excellent customer service even before their trip.
Their comments were:
Easy transfer from Changi airport with only one change on MRT, even in rush hour.
The hotel had been advised about early arrival and had arranged early check-in as the hotel room was free - a real bonus after a 14 hour flight!
The room on the 14th floor was clean, no evidence of 'smoke scent' either in rooms or corridors. Bathroom was quite basic but adequate. Lifts worked perfectly!
View was really good - Swimming pool, Raffles City, St. Andrew's Church, Singapore skyine and could just make out the tip of the Flyer.
Breakfast was good - a buffet that started at 6a.m. - management offered a 'take away' breakfast if this was not early enough.
Reception organised a taxi back to the airport - S$35.

Generally, they found the Carlton good value - it doesn't claim to be a 5* hotel, it is undergoing modernisation and a new wing is being built. The new wing will obscure some of the views though.
As in many hotels we have visited, management are often keen to sort out problems if they are made aware of them before or during your stay - customer service was certainly good here!

Let's start with internet access at $27/day from a wired link in your room -- might be high for wireless access, but excessive for wired links in this high-tech city (of course, they're outsourcing the service to Malaysia, so who knows). Then, despite the service stating you'll have time remaining after checkout, you don't.

The floors (at least in the "old" highrise) reek of smoke, and the beds are like boards (firm is fine, but these are something else again). If you get stuck here by your travel agent, like I did, avoid the rooms by the elevators, unless you really like the sounds from the shafts (26 floors) all night. International direct calls are problematic and spotty. The elevators are plagued by glitches. Certain ones keep forgetting floors entered and send you back to the lobby, and others take you to your floor and...don't open -- you have to press the "open door" key repeatedly and hope it happens before the elevator goes to another call. Then you can get to your door, 20+ flights up, and have your room key not work.

Oh, and if you think being assigned to a crap room on a "Carlton Club" floor gets you into the Club, you're wrong. Unlike chains like Marriott, Sheraton, Hyatt, and even some better Holiday Inns, no such courtesies apply here.

You'd be a fool to stay here, and I won't ever do so again. Management wanted to have a chat just *after* I'd checked out. Not exactly a helpful service. But at that point there's really not much to be done, anyway. Stay elsewhere and have a better time in Singapore.