I was terribly upset with the services, the room, the breakfast and everything about it. I booked for a king size bed but when I checked-in, they gave me a twin bedroom instead because they were out of king beds, REFUSED to do anything about and they were rude. My stay was prepaid so I couldn't back out otherwise it will be forfeited. Bellboy actually "waited" by our door for us to tip him before he left. Breakfast was awful, it looked like food served at a camp site. Room was old and smelly. This hotel is definitely the worst hotel services without a smile.

Garden hotel is dirty and smelly, there is a musty horrible smell on entering this hotel and the smell didn't get any better working our way up from the lifts, to the room. The hallway has a lot of water damage to the walls and carpets which are in total disrepair, I guess this is responsible for a lot of the musty smell. The curtains are filthy and the one chair in the room was filthy as was the carpet and cockroaches in the bathroom, fortunately the sheets looked ok. This is a standard I would expect in a third world country for around $30.00 a night not SINGAPORE. S$180.00 per night for the type of accommodation offered is extremely overpriced. My mind boggles at what I would get for $100.00 in Singapore. I didn't know this standard existed in Singapore. On a brighter note the bell boy was very friendly and helpful and the ladies behind the reception were polite.

Dirty stained carpets.Drippy ceilings. Literally Canned Meat Loaf and powdered orange juice in disposable plastic cups for breakfast.The coffee shop looks depressing. In a residential location that's far from the MRT or any decent shopping center. Old TV sets and phones that don't work.Bedsheets that smell weird. Lousy service. I requested for an adaptor that never arrived. You have to be desperate to stay here. There are cheaper and better hotels in Singapore.

1) Hotel Corridors Carpets and Hygiene need attention.
2) Rooms not properly lit. Most of the fittings either out of order and not maintained properly.Electrical Sockets for making tea etc. found not functional.
3) We had checked out of the room No. 302 on the noon of 7th June, 2007, as per their advice whereas our return flight was at 11.00 PM. They had assured that assistance would be provided for change over in the evening prior to leaving for Airport late in the evening since your driver was suppossed to pick us up from the Hotel at 8.00 PM. On our return from the Market after shopping we were told to either shift the luggage, which was handed over to the security in the morning at about 10.30, to take the same to the fifth floor outselves and do unpacking/packing there or on the ground floor, near the Bar on the ground floor. The bar incharge, an elderably gentleman of about 50 years of age, told us to complete the packing/unpacking within 5/6 minutes and leave the corridor. With great difficulty, we were able to shift the luggage from near the front office to the Corridor near the Bar and complete the process in about 10 minutes. The Bar Incharge was very sarcastic and made uncalled for racist remarks about Indian Standard Time and punctuality.

Another assistance of the Bar Incharge wanted us to carry the Heavy weight trolley and luggage outselves from Front office to the Corridor without appreciating the fact that both me and wife are aged around 57 and 65 years of age and I being a Heart Patient with a Stent carrying in my both had clear instructions from the Doctor not to carry heavy weight at all was put to lot of inconvenience by the Bar Incharge and his assistant.