Stayed at the Ritz Carlton on our first night in Santiago.
The Italian premier was also at the hotel, so security was rife.
Mind you, the Italian premier staying will give you a really good idea of how nice the hotel is, professional, clean efficient with a lovely restuarant and wine celler.
We loved this hotel indeed the bedrooms were very comfortable great bathroom, all round fabulous.

My husband and I stayed at the Ritz-Carlton after completing a cruise around South America. As always, we booked two connecting rooms, which we got. The Ritz is a lovely property and we enjoyed our meals in the hotel restaurant, and especially tasting the Chilean wines in their 365 bar.

My first problem occurred when I went to take a shower the first night. I couldn't find the floor mat to step on when exiting the shower, so used a towel. I went to dry my hair and there was no hair dryer. I called and one was brought up. There is a huge construction area directly below all the rooms on our side of the building. From 8:30 in the morning to 5:30 at night, the sounds came into the room. We were not pre-warned about this and were told there were no connecting rooms on the other side of the building?? The windows leaked like a sieve, which didn't help the sound problem. The next day I noticed i didn't have a smoke detector in the room. I turned that in and it was replaced that day. Items I had used in the bathroom were not replaced, such as cotton balls and bottles of water. It was very haphazard house keeping and maintenance. Would I stay here again? For the price we paid and the problems we had, no way. I was shocked that a hotel with a 5 star rating could disappoint me so much.

What a lovely hotel. This hotel has it ALL! The fantastic staff, the lovely rooms, the outstanding food....everything here is fully above expectation. A star in the world of hotels. Bravo!

Though the decor is not really my style, thats about the only thing that i can fault at this Hotel.
We stayed for four nights in the club level - the food in the club lounge is very good you could eat all your meals there and never leave the floor!
The check in was fast and friendly.
The room was old fashioned but very well done, all fixtures and fittings were fresh and in good order.
The internet was free and fast - not wireless though.
The restauarant was very good with knowledgable staff happy to guide us through choosing good Chilean wines
The gym was a little on the small side, but has all the neccesary equipment and a great view from the glass roof!
The hotel is about 50 metres from a subway station.
The highlight for us which sums up the level of service we received was upon returning to the hotel from an evening jog we were offered towels and chilled bottles of water before we even got into the hotel by the conceirge staff.