Mostly excellent, a great place to relax. If you stay in the hotel, each of the complexes of maybe 10 room has its own series of hot pools and a cool one. Well appointed rooms, comfortable beds. The restaurant was above-average, the trout excellent. The scenery magnificent. Be aware that Papallacta sits at 10,800 feet so you may need some time to acclimate, watch out when getting out of the hot pools and do it gradually. There is an incredible volcano, Antisana covered perpetually with snow that you can see when the weather is clear. Our one problem was one night there was a group of drunken Russians in the pool, yelling loudly and making it impossible to go to sleep. We called the front desk and got no answer, then went there and found it closed. Eventually we roused a security guard who got someone who could change our room to another, quieter one. The loud guests were not the fault of the hotel, but it was scary to know that if a real emergency had come up, it would have been very hard to get help, which is why I am deducting one star.
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