This is a beautifully appointed and decorated hotel. The public spaces are magnificent with a lot of attention to detail. Our deluxe room, however, was a bit too claustraphobhic for my liking, with ONE minute window (1m x 70cm?) at ground level! The wardrobe is squashed into the bathroom (there is ample space in the bedroom). The bathroom has no window or extractor fan. Great L'Occitane amenities and room furnishings. The breakfeast is superb: the large banquet table literally seems to groan with the presented faire. Loved the celery-orange juice mix. Dinner in the main restaurant was also superb presented with absolute finesse.

The "business centre" although well shop fitted is too small and the Hotel should have a more appropriate Boutique (rather than a vitrine) to purvey it's merchandise.

Overall the Hotel has great atmosphere and the experience is worth the splurge

This hotel was centrally located and right by a bunch of good restaurants in Cusco. It was beautifully decorated in general, particularly the chapel,and the rooms were also nicely decorated. The bathrooms were roomy, but the room was a little cramped. Very polite service. Definately more of a boutique hotel feel than a large chain hotel, but it suited the town. Would stay again.

We recently stayed at hotel Monesterio in Cuzco. We booked the hotel with American Express and it gave us lots of perks. However when you get there you have to remind them of your deal, otherwise they will try to charge you for everything. A man by the name Carlos was at the conciege he totally lied to us and told us our train ticket to Machu Pichu was not from the train station in Cuzco and tried to sell us tickets on the Luxury train owned by Orient Express. We took a trip to the train station and found out that he was trying to scam us. Unlike the other hotels owned by this company. We found the staff a little on the nasty side. They expect a tip if they answer a question and it was a great turn off.

My husband and I just returned from a 2week stay in Peru, ending with 3 nights at the Monasterio in Cusco. I booked through their web site and used a special rate for a deluxe room (extremely nicer than the standards,with a garden view terrace and many amenities.) Also the l0% fee as indicated by previous review was included and clearly stated.

However, the main reason I gave this hotel an "excellent" was not only for the elegant look, the serene environment (we were also fortunate that during most of our stay it was not overtaken by tour groups - which regularly stay there); but for the service and terrific attitude of the entire staff.

It is devastating to become very ill so far from home; it is very stressful to end a trip in such a beautiful country needing a doctor and being in a medical clinic all day & night.
However, the staff, from the conceirge, the manager, housekeeping, doormen, waitstaff, etc. all pulled together and got my husband and I through a terrible ordeal.

My husband had became quite ill during our last 2 days and needed immediate attention. The caring, effiicient conceirge called a doctor as I stood there, and within minutes he was in our room. The doctor was excellent and knew exactly how the situation should be handled. He even accompanied us to the medical facility and stayed most of the time with my husband. Meanwhile the hotel kept calling the clinic for me when I returned to rest, and kept me up to date up on progress reports as my spanish was elementary at best. They provided taxi service for me coming and going from the clinc, with no charge.

The housekeeping staff moved in and out of our room during the times I wandered around the beautiful grounds-- to clean up and refresh the room without bothering me. The waitstaff at the hotel treated me as family since I was alone. Even the boutique ladies checked on me and sent my husband a good luck charm. The business office manager was there to help me with emails I had to send, changing flights, etc., as I was so stressed I could barely turn a computer on.

Flowers were brought in to cheer me; the manager personally checked on me. I cannot say enough about the care and professionalism of the Monasterio during a crisis that could have ruined our entire trip. They stepped up to the plate and gave me more than any l0percent could cover. I would say if you are going to be ill in Cusco, you could not find a hotel that took you in as a family member quite like Monasterio.

We both agreed their prices are higher than other hotels in Cusco, but their genuine concern, care and hospitality shone like the stars they have acquired. And to be in such a gorgeous, yet serene and calming environment was a necessity.
There is a chapel unlike anything I have ever seen, and so many nooks and crannies with views of San Blas rooftops, gardens, 3 courtyards full of flowers and wonderful sitting areas. I felt I was in a special wonderland, and was just disappointed my husband did not get to enjoy it.
Yet, he did not have the additional stress of worrying about me being alone in Cusco as I had the Monasterio family.

If you don't like the prices, don't stay there. But if you can afford it, go for it; as it left us with wonderful memories of the "locals" banding together to take care of strangers in their country.

I would not hesitate to return to the Monasterio...even with my husband's illness we returned with warm, positive feelings for every lodge we stayed in Peru; but the Monasterio clearly showed their class and pride in customer service from the moment we walked in the door.
A huge "mucho gracias" to all the members of the Monasterio hotel family and Dr. Jorge and his team.