Not "okay," but not "terrible" either. Overpriced for value. Lumpy, old pillows, no hot water for a late evening shower, then no pressure. The city turns off the pressure at a certain hour, we were told. The two different rooms we stayed in were dingy and tired, and anyone over six feet tall will have to duck through the doorways. The breakfast service was s-l-o-w and as depressing as the breakfast area itself. We didn't eat there the second morning. The staff were courteous, but this place is not worth whatever they ask you to pay.
Also, in order to secure our reservation, which we needed to do to ensure that our various trip guides knew where to pick us up, we had to prepay (our four nights there) through an on-line hotel booking agent based in Peru.
We'll never make that mistake again, and don't you!
There is NO NEED to prepay for any hotel in Cusco or probably anywhere in the country for that matter. There are lots of hostels and hotels to choose from that are better than this place and don't require prepayment. We cancelled the last two nights, spoke with the booking agent the next morning about our dissatisfaction and a refund for the remaining two prepaid nights, which they agreed to process to our credit card, but — three weeks on — that hasn't been done.
Maybe the Lonely Planet writer confused this place for where they actually stayed. Obviously, he or she had a much different experience when here in 2006 or 2005 or it wouldn't have been "recommended." Things have changed since then.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.