Jan 2008 - The first night we arrived we told reception that we would be out for a couple of hours and our room had no safe to put our expensive electonics in. We were told the hotel was secure, and not to worry so we left for the evening.

The following morning we realised our room had been robbed, no forced entry and only a few things had been taken, things we might not notice until we had arrive back in uk or later in our trip..web cam, UK Sterling cash etc...

On reporting the crime to reception their attitude was unbeleivable! ..First they said " how do we know you had those items to begin with"..!!! After refusing to call the police we did so ourselves....The investigation is still ongoing and the hotel staff are prime suspects.

Once the police had left...we were told to pack our things and go as we were no longer welcome by the hotel.

We did so but I refused to pay the $75 for our nights stay..we were then held hostage by the hotel who refused to let us leave by locking all the exits until the police arrived again...this time called on by the hotel. The police agreed with our explanation and ensured our release...they even showed us to another hotel which was secure and close to the police station.

Apart from the robbery, the staff were arrogant and rude which spoiled what was on first imperessiions a rather attractive, clean hotel.

J Tunstall
Cardiff - UK

My wife and I, who were both 30, and my parents who were in their mid-50's, stayed at Los Apus through the travel agency Culturas Peru, which I believe owns the hotel. Although it was a little difficult to sleep because of the noise, the rooms were very nice and clean compared to the other places we stayed in Peru. The staff was also very friendly and helpful, well-deserving of generous tips. And, although it's located on a backstreet, we had no problem walking out to the main square in the evening. I believe it was around 3-4 blocks (15 minutes). The next time we go to Cusco I will book through Culturas Peru and stay at Los Apus.

I stayed here on recomendation from a co-worker and have since recomended the place. A great value for the price. The location is superb close enough to the main square but without the noise. I stayed in outward facing room, that had a great view of the colonial steet.

Our other hotel in Cusco put us up here when they were not able to provide our reserved room upon our return from Machu Picchu. For the price we paid, this is a very nice hotel. The staff are very friendly and professional. Although we arrived late and got probably the two worst rooms in the house, they were still better than the rooms we had across the street!

Our friends got the room on the first floor next to the dining area and behind check-in. I could see where it could be a little noisy. As for us, the only annoyance was a hallway light that shined into our room. We had a very cool room where the desk and closet were on one level, and you took stairs (within your room) to a loft where the two twin beds and bathroom were. The walls were made of natural stone and it was really cool! The shower was blissfully hot and the water plentiful. Bring an eye patch to cover your eyes at night and earplugs for the hallway noise. This hotel will give you a good night's sleep if you do so. This is a clean hotel, on a quiet pedestrian street. You will have to climb to get here. It is also secure - they keep the door locked at all times and you have to buzz to get in (this is normal in Cusco though).

It has a very good breakfast too. Overall, it has many of the qualities of a 4-star even though it is only rated a 3-star.