We were a party of 4 and we stayed at the Garden House in December for 4 nights. No one in our party had ever stayed at a B&B before so it was a whole new experience. Like previous posters, I thought Doris was a doll and she made us feel warm and welcome. However, there were certain negatives about staying here that I wish I knew before I booked.
Location- It was a bit further than we anticipated from the center of Cuzco. Which honestly would be ok if there were restaurants or charm in the surrounding neighborhood- there was neither. We were constantly getting into cabs (which are cheap) and making the 20 min journey to Cuzco. We paid $200 a night a piece for two rooms, which is a lot for the area. Our friends were staying at the Hotel Libertador, one of the top hotel in Cuzco, and they were paying the same rate as us. Because it's a B&B, there are no amenities like internet access, room service etc. Again, I don't mean to compare, BUT our friends hotel had a HUGE business center with free internet access. I realize we are on vacation but we did need to keep checking our flight times as they kept changing them! But that's a whole other issue. Just know that internal flights in Peru ALWAYS get changed and you don't get informed.
Food- I actually though this was a joke. The "fabulous" breakfast that other posters raved about was bread, cheese, instant coffee and tea. One piece of bread per person was laid out. Again, not really a deal breaker but we did go into town to have breakfast with our friends and their free breakfast was a full spread with pastries, fresh fruit, juices and freshly baked bread that you could smell before you even reached the restaurant. The first night after we checked it, we fell asleep. We woke up around 9:30PM starving. Doris told us that there was no where to get food (we wanted to order something) but that she would make us something. She brought us cheese sandwiches. Not exactly dinner food as we were cold and wanted something cooked and warm. It was actually the same thing we got at breakfast the next day. Had we been staying in town we could have just walked out to a restaurant. We weren't about to get in a cab and drive 20 min just to get a quick bite.
Tip: The best meal we had was at Map Cafe. It was a lovely dinner in a beautiful setting. I highly recommend it.
Rooms- The rooms were very charming and the beds were deliciously comfortable. My only real grievance was the bathrooms. There was absolutely no water pressure and if anyone flushed a toilet or turned on the sink than the water ran cold. The bathrooms could use a bit of updating and the closets were musty- I didn't want to hang my clothes. It was also FREEZING at night. We had a small heater in the room but it didn't do much unless you were standing right in front of it.
Service- The service they provided was in fact excellent. Both Doris and her assistant were great about getting us drivers, making reservations, calling to check flights etc.
Overall: My boyfriend and I felt (at times) that we were intruding into someone else's home. One night we came back close to 2:00 am and we had to ring the outside bell (property is gated) to be let in. Poor Doris came out in her robe and slippers and we felt guilty for getting her out of bed. We were apologizing! There is no phone in the room and anytime our friends called to make plans (sometimes after 11 pm as we were discussing the next days activities) Doris would come to our room and hand us the phone. Again, we were getting her out of bed. This made us uncomfortable to say the least. I think it was just us- like I said we have never stayed in a B&B before. In all honestly none of it mattered so much but in hindsight, we all agreed that it would have been much easier and enjoyable to just stay in Cuzco. The town has it's own charm and after visiting it really doesn't make sense to travel there and not stay in the middle of it all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Older travelers, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Tourists