After booking and receiving confirmation over the net we were surprised to arrive at the airport and see our name on a taxi drivers arrival board. Started well however on arrival we were shown to a twin bedded room insted of a double bedroom. Not wanting to cause problems we decided to accept the room as the beds were actually large singles and, pushed together made an enormous bed!!

Next day after spending the time sightseeing we returned to find that the beds had been made yet in the bathroom no clean towels, toilet paper or soap. On complaining the maid arrived to the room and said that we had towels, I explained thAT THEY WERE WET and that hotels in general leave fresh towels daily.

Second morning we rang for room service, coffee and tea, supposedly included in the price, on departure we were charged for every mornings request.

Second evening returned to room and again no towels, paper or soap.

Third morning again no towels, paper or soap. This made us so angry having pointed this out on two days previous. We checked out that day which caused even more problems. On the initial booking we were asked how we intended to pay for the stay, I stated by visa card. The receptionista insisted upon being paid in cash and to make it worse, her calculation of euros to soles was horrendous. I made the calculation myself, paid and left, certainly no tips to be given.

A beautiful hotel, decorated to a good standard, staff very hospitable except when at fault, heating and hot water excellent and a web page easy to navigate. To go again? I think not, for the price a hostal has better service.