On June 26, 2007, we stayed at the this hotel in order to catch an early flight. out. Not our first time at the hotel but definitely the last. On previous visits, we accepted the Riande's shortcomings in exchange for a convenient place to stay when arriving late or having to make an 8:00 am flight. For example, on an August 2006, the bathroom in our room was missing its door. Promises to move us or give us a door came to nothing. Since it was only my daughter and me, we rolled our eyes and made the best of it.
But not this time. At about midnight on the 26th, a busload of teenagers arrived and commandeered much of the hotel. They went on a rampage that was still continuing when we left the next morning around 8:00 a.m.
The teenagers, both boys and girls, had free run of the hotel and raced up and down the corridors screaming, banging on doors, and yelling vile epithets -- in 2 languages! After many complaints by phone and trips to the front desk, the Night Manager had the brilliant idea of ordering the under-drinking-age teenagers confined to the bar!!! He also promised to call the police. Although the bar was taken over by the hooligans, there was, of course, no confinement. In addition, the Night Manager's claim that he had called the police was a sham, and the riot escalated.
Many people checked out. We did not (I had two children with me) and were treated at about 3:00 am to the sound of crashing metal and breaking glass in our corridor. When we looked out, we could see the tourist information kiosk overturned perhaps 20 feet away. Broken glass, cups and spilled drinks littered the hall. The Night Manager looked concerned, kneaded his hands but did nothing to end the situation. While talking with him, a couple headed up the stairs, drinks in hand. I pointed out that these kids were obviously not in the bar, at which point he sternly ordered them to return. Without breaking a stride, the kids laughed and said they were going upstairs to have a shower – and were promptly followed by another 5 or 6 who said the same thing – plus a few other choice words.
In the face of such authority, the kids decided to take it one step further. At about 4:00 a.m., we smelled something acrid coming from the hall. By then, we hated to peer out even for a moment because of the increasingly drunken and violent atmosphere. (Lots of broken glass and things being thrown against the doors.) However, the odor was worrying so eventually I took a look.
From one end to the other, ceiling, floor and walls, the hall was coated with a white powder and reeked of sulphur. A drunken clutch of teenagers was weaving through the hall, some of them with napkins over their mouths and noses.
The juvenile delinquents had torn down the fire extinguisher and sprayed the entire hall.
The melee continued throughout the hotel until the tour bus arrived about 7:00 am. A few drunks missed the boat, so to speak, and had to be poured into cabs later on. One of them charmingly gave us the finger and a loud burp (a consistent sound throughout the night, along with retching noises) as he stepped off the curb and missed the cab door.
As for the action of the staff: Appalling.
From our first call to the front desk, we could hear the riot in the lobby, yet the clerks pretended ignorance of the problem. Their standard, totally ineffective and ridiculous answer: we will send security to your room. Later, that changed to: we have phoned the police. Still later: the police are here. If the police ever were there, shame on them; they were as incompetent as the staff.
The Night Manager agreed (didn't offer -- but reluctantly acquiesced) to not charge us for the room. The next morning I had to haggle with the morning staff but eventually the charges were removed. (NOTE: 2 weeks later, the hotel put the charges back on my credit card -- even though they had given me the signed slip to tear up. Our bank removed the charge.)
Here are a couple of things to keep in mind if you do go to the Riande:
1. You will notice on the front door a sign which prohibits guests from bringing in their own food and beverages. When the Night Manager told me he was "confining" the underage drinkers to the bar, I suggested selling them alcohol was not the smart thing to do. His response: they're bringing their own in anyway. When I mentioned the hotel’s regulation, he just shrugged.
2. Take no comfort in thinking this was an isolated situation. At checkout, I asked one of the clerks if they often had such groups and she -- very proudly -- informed me the Riande has been going after that business aggressively.
3. If something like this happens while you're at the hotel, my advice is not to look to management for sympathy or discipline against the miscreants. If it's early enough, I suggest you leave, because our experience has shown that their policy of appeasement merely escalates the problem. Or, if you can't leave, as we couldn't, demand to be moved to a room in a distant part of the hotel. There WERE rooms the violence didn't reach but we were unaware of that at the time.
And – needless to say -- good luck!!
p.s. I'm sure there'll be someone out there who says -- "oh, you just don't appreciate a good party or don't you remember what it was like to be a teenager?" My prophylactic response is: The Riande is a hotel adjacent to the airport that caters to people who arrive late and are tired and people who are departing early and need to sleep. Take the drunken riots somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.