My wife and I stayed here in November for the 3rd time, on this occasion for 8 nights to celebrate our Wedding Anniversary and my birthday.
I find it really hard to put into words our experience at this wonderful and awesome place. My wife has mobility difficulties and on our last visit (4 years ago) we were upgraded to a 2 bedroom Disabled suite on the 20th floor.I contacted the General Manager, Mr Luc Delafosse, about our planned visit and asked if it would be possible to have use of this suite again. Unfortunately it was booked for our entire stay but he most generously and thoughtfully upgraded us to a 3 bedroom 3 bathroom suite which had a "ground" floor bedroom, on the 21st floor. It was a magnificent panoramic suite about 7 times larger than our home!! and furnished and acquitted with the true Burj style and glamour.
From the welcome at Dubai airport to our final farewells we experienced a standard of service from every member of the hotels staff, some of whom remembered us from out last visit 4 years ago, that will live in our memories for a very long time. Wonderful meals in all of the restaurants including a dining extravaganza at the seafood restaurant with a complimentary bottle of chamagne to help us celebrate our wedding anniversary. Chocolate cakes and a trio, with guitarist! to sing on my birthday, every day there was something new and yet done just for us.
The General Manager asked if he could come to see us in our suite and he came with a lovely gift for my wife and all the charm and courtesy you would expect from such a representative of this iconic hotel. A true gentleman and it was our privalege to meet him. We are not royalty, celebrities, or professional footballers (only in my dreams!), but we could not have been looked after any better if we were, I really cannot wait to return ( God, my bank manager and my wifes health permitting)
Just a thought but all those reviews from other, I agree stunning, hotels telling us to go there and forget the Burj... a goodly proportion of them feaure more photographs of the Burj, inside and outside, than the hotels they are staying at !! Hmmmmm
I write this review as testimony to and with my thanks to all who made our week one to remember and that includes the friendly guys who cleaned our suite right up to Mr Delafosse and all in between.
It really cannot get any better.. thanks to all
John and Kath Lancashire UK