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Sheraton Jumeirah Beach Resort & Towers: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 104 reviews
104 Reviews
5.0 of 5 stars
46
4.0 of 5 stars
30
3.0 of 5 stars
12
2.0 of 5 stars
12
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#52 of 268 hotels in Dubai
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 256
Description: Pyramid-shaped high-rise hotel set amid tropical gardens landscaped with over 200 palm trees and located on a white sand beach. This description is based on information provided by the hotel.
Address:
Al Sufouh Road
PO Box 53567
Dubai
United Arab Emirates
Check Rates: $465 (AED1708) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sheraton Jumeirah Beach Resort & Towers

( 15-19 of 104 )
“Mixed feelings...”

Sheraton Jumeirah Beach Resort & Towers

3 of 5 stars
Stockholm, Sweden
Apr 1, 2008
1/1 found this review helpful

I have mixed feelings about the hotel and our experience in Dubai. The hotel itself is very nice with large and clean rooms (although their age is starting to show), excellent breakfast and restaurants, wonderful palm garden, great service among all staff, good gym and sauna, private beach (altough it has been somewhat eroded as one reviewer mentioned, but it is still nice). So why the mixed feelings? Well, the location of the hotel so far away from everything else and in the midst of the enormous construction projects going on (although most have been finished) gives a sense of isolation. Sure, taxis are plentiful and cheap and you can't go anywhere in Dubai without a car anyway, but still there's this weird sense of being isolated in a man-built paradise with the sound of the waves and birds in the palm gardens competing with the sounds of the harsch reality going on outside the hotel complex with hundreds (even thousands?) of immigrant workers working around the clock to finish the luxury homes. As mentioned, the hotel staff is very service minded and there seems to be one person for everything - one guy hands out towels, another one carries your sun chair to where you want to sit, etc). I guess this is appreciated by many, but as a Swede I'm a bit uneasy of having people do every little thing for me. It just feels a bit like unnecessary luxury - a feeling that permeates all of Dubai. In summary, the hotel is recommended if you are looking to be pampered and for pure relaxation. But if you're looking for an experience that will enrich you as a person, don't go here - in fact don't go to Dubai at all..

  • This TripAdvisor Member:
    • Liked — The garden, pool area, beach and breafast
    • Disliked — Location, construction works outside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john_matrix's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 01, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent hotel, superb service, very friendly staff, great food”

Sheraton Jumeirah Beach Resort & Towers

Mar 27, 2008

I had a super week in Dubai staying at the Sheraton Jumeirah Beach Resort. The facilities and spa were excellent and the pool, although smaller than some hotel pools was beautifully clean & never crowded. The building work around the hotel did not detract or spoil my stay at all & I hardly ever heard any noise because the main construction is all but finished.
I cannot fault the staff for service or friendliness. The rooms are a good size and well fitted & the beds very comfortable. The food in the Palm restaurant was exquisite, so much so that I didn't eat out of the hotel (bar one desert trip) any evening for fear of missing yet another different buffet feast! The gardens are lovely & the beach clean with soft sand and clean seas. The garden / beach staff are very attentive & helpful, setting up your sunbed every morning in the exact spot you want......what more could you want?...Shopping / sight-seeing / desert safaris / all manner of entertainment all easily accessible & a short car / taxi / bus ride away.

  • This TripAdvisor Member:
    • Liked — food -choice & quality
    • Disliked — difficult access due to nearby construction work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
love2travel_Surrey's Summary
Date of Stay: December 2007
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: March 27, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Spa, Other
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Avoid - Not Sheraton Quality”

Sheraton Jumeirah Beach Resort & Towers

2 of 5 stars
New York, NY
Mar 19, 2008

First of all, the "Sheraton Jumeirah Beach" is neither remotely near Jumeirah nor does it have a beach anymore. The hotel's dirty little secret is that the construction of The Palm offshore has changed the waves and completely eroded their beach. As for location--head past Jumeirah, to the Marina, go to the far end of the marina next to the construction sites and the oil refineries, and *that* is where this hotel is.

The staff were nice and our room was clean if dated (very 1980s). I caught food poisoning one night from the outdoor buffet but I suppose that could happen anywhere.

The location really got annoying--because you're so far from everything, you have to take a taxi, but two nights in a row we gave up on even trying to head out for dinner etc because the taxi queue downstairs was over an hour long.

I'm a Starwood fanatic and that's really the only reason we stayed here; I would save your points, or stay in the Sheraton Dubai Creek (which I've stayed in and is better), or best still--wait for the Westin to open, which looks like it's going to be very nice.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeFlaneur's Summary
Date of Stay: February 2008
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not the best in Dubai, high price for poor quality”

Sheraton Jumeirah Beach Resort & Towers

Mar 17, 2008

The Sheraton Jumeirah beach resort is a poor quality Sheraton I feel, if compared to some others like Singapore. The location is in the very middle of a major contruction site, and the smallish hotel is already absolutely dwarfed by its surroundings.

Taxi's have a difficult time finding the hotel entrance due to constructions going on; the hotel beach is quite sad strip of sand which nobody has bothered to landscape; the rooms are on the small side; the pool is tiny and much of the staff is not very friendly or well up to their tasks.

The front desk staff in particular deserve a notice for being rather unpleasant on occasion (obviously depending on who is on duty). Also upon departure the agreed room rate was hiked up and the staff member failed to put through my SPG (Starwood) points, so now I have to separately request them.

Out of all the hotels in Dubai one can find a much better place to stay than this one.

  • This TripAdvisor Member:
    • Liked — close proximity to Dubai media city business district.
    • Disliked — Staff, pool, contructions ongoing around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mijansso's Summary
Date of Stay: January 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: June 04, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Brilliant hotel”

Sheraton Jumeirah Beach Resort & Towers

5 of 5 stars
Glasgow
Jan 18, 2008
6/8 found this review helpful

My mum used to work in Dubai and had suggested this hotel, we were not disappointed it was fantastic.

Rooms were huge, all of the facilities were great. I really can not find a fault, the staff and service were very attentive nothing was too much. The pool area and beach front were beautiful again the service was first class. You are out of the way from alot of the action but thats the choice when you stay at the beach. I would def ask for a sea view room these are glorious.

All of the restautrants were excellent and I truly felt chilled and relaxed. The hotel was busy but never felt crowded. I know there are loads of beach hotels but the more popular Jummeirah Beach and Burj Al Arab ( I have stayed in both ) are very busy with many tourists visiting to see the actual hotel. The Sheraton is beautifully set in plush grounds and there are non guests there but you would really need to go out of your way or make a point to visit. I loved it for the privacy and relaxation.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FranGee's Summary
Date of Stay: June 2005
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: January 17, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $465 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sheraton Jumeirah Beach Resort & Towers

( 15-19 of 104 )
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Sheraton Jumeirah Beach Resort & Towers Address

Al Sufouh Road | PO Box 53567, Dubai, United Arab Emirates