Arrived about 6 in the morning porter friendly but man on reception miserable took us up to our 11th floor room lift only goes to 10th floor - floors 10 and 11 smelled damp/musty. Nice view pleasant room - No cold water in bedroom sink reported on 2nd day never fixed while we were there 7 days ! - Breakfast first time i have had mash potatoes as one of the choices in a 4* also corned beef ! - time it takes for girls to clear breakfast tables is terrible - no wonder people were kept waiting. Miserable staff. Used their internet connection next to reception speed was never broadband on their machines also didnt look as if they had any virus checkers charged more than 5* in Hong Kong for poorer internet service.

Hi;

I would like to say that my stay at Carlton Tower - was quiet pleasant. Yes, i will agree with the other reviews that there is renovation work beign done in the hotel, but it is on the ground level (in front of the hotel), and it had no impact on my stay.

I was staying in room 1001 and i was amazed by the view on the creek side. I was happy with the service provided, it was also good to know that they had an in-house health club and a swimming pool.

I would say that over all it is a nice hotel to stay, some improvement could take place in terms of providing varieties of cusines for dinner - such as oriental dishes - i do love oriental cusines.

I am sure that the next time i visit Carlton - there will a variety of dishes.

i've been a regular guest at this hotel, and i'm sad to say it's on the decline. the only thing keeping it going is the concierge staff, always helpful and friendly in contrast to the rest of the staff. i only hope they get their act together. it's one of the few places in dubai that has some human character.

My goodness. Arrived here at 02.30 in the morning on a business trip with my manager. Arrived at the hotel to a fight breaking out in the front of the hotel. Checked in after a long wait so I would dread to think how long it would take in peak season. The room was terrible and I even had to check the sheets to make sure they were clean. There was no hot water in the morning for a shower and breakfast.... what can you say. Looking at it made me loose my appetite. Tinned fruit looked the most eatable.
Requested a taxi and told we had to wait 20 minutes so decided to wonder down the road for one.
Decided to drink and eat at a different hotel (Hilton Dubai Creek) as we had stayed here before and knew we could not be let down by the service and quality. Thank goodness we did as upon our return to the hotel we decided to go for a night cap. Thought we would try out the English Bar (no longer English) and there was no one there, so we decided to try the other bar and at least that provided entertainment for an hour or 2. Had a few quick drinks then went back to the room. Booked a wake up call for 06.15 and that came through at 06.45 so I was glad I set the alarm on my phone. None of the buttons on the top of the phone worked, and half the lights in the bedroom did not work. No really great views from the Hotel. I had a view of the creek, but due to no sound proof windows all you could hear were the car horns and my mangers view was of the rather tatty looking apartments opposite the hotel. If you decide to stay here be warned.