I don't understand how this hotel got the 5 * classification and is a member of the Leading Hotels of the World group.
It's not that bad - please don't get me wrong and if we were offered a cheap 1 week rate we would happily stay there again.
The problem is that compared to other 5 star hotels in Dubai and worldwide, it doesn't add up.
The good things are many - rooms are spacious, large beds, good large bathrooms, lots of closet space.
There is a wonderful big beach with lots of loungers and although plenty of guests - it was deserted and very peaceful.
The hotel is a series of low rise buildings - 3 stories for accomodation. Great balconies and very quiet.
Even the building set back from the sea (the cheaper ones) have good sun and look pleasent enough.
We really enjoyed the feeling of peace and quiet.
One small bit of bad news news is that the Jebel Ali palm is being built just off-shore and it spoils the atmosphere. We stayed at the Palm Tree because we wanted to get away from the noise and it's there as well.
No worries on that score really as we half expected it. The hotel is new very overlooked and that spoils the big beach / quiet feeling.
The other bad news is that the food is very poor, compared to other Dubai hotels. We've stayed at 3 others and this was the worst.
The outside restaurant had unhelpful staff and poor quality food in an unpleasent atmosphere. The buffet had the same. At one buffett we had to keep asking the server for more food as he was only allowing small amounts for each guest. We weren't the only ones unhappy and heard complaints that night.
The maitre-d and other staff were brilliant and I wonder if they have a problem with food supply/quality or are just unwilliing to provide quality food for guests.
The Jasmine lounge is a bit of a joke. Very small. No atmosphere.
To top things off I had a dispute with them over the final bill and it took an hour to sort out.
I'm pretty sad about all of this. I wanted this to be a great hotel and it didn't measure up to others in Dubai.
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