We stayed at Raffles dubai - April 5 to 16th 2008. The Hotel itself is great - very large and spacious. As with all hotels in Dubai - everywhere is air conditioned.
The room, although a standard room was very large with plenty of space - considering my partner needs use of wheelchair most of the time - we normally have problems within rooms maneuvering .... Raffles no problem, huge room. The bathroom had twin sinks , a corner bath and a separate walk-in shower. The shower had a seat - which really held for someone with mobility problems. The balcony overlooked the pool and had two wicker chairs , table and foot stools.
The room also had butler service to bring you anything you needed. They provided us with a daily free fruit bowl - with a huge range of fruit. They would also leave evening nibbles ranging from shrimp to arabic sweets. The room was cleaned once a day , but the towels etc were changed twice ( or more ).
The pool area - accessed from the 4th Floor via the Spa was fully wheelchair accessible - there were ramps and slopes accessing into the pool. The pool has a shallow end , with three slopes down to it - all had good handles. There is seating area in the pool around the bar and it is in the shade. The pool also has a "bubbly pool" area. Outside of the main pool are two swim pools where the water is pumped quickly - so when you swim you stay in the same place. There is also a spa pool outside. The pool area has a seating/restaurant area. There were plenty of sun beds and towels were provided. On amazing feature of the pool was the pavement around it - always cool ( refrigerated ), so even exposed pavement in the sun didn't burn your feet.
The hotels main "buffet" restaurant was on floor 3 - we mainly used it for breakfast. Very good selection of food and extremely friendly staff. The evening buffet , very good food but unless you plan to eat alot is a little expensive for every night ( 225 Dhs each ). Again no problems for wheelchairs. Just along from this was the cocktail bar and access to the gardens.
The lobby had the front desk but also the Raffles saloon bar - with sofa type seating and coffee tables. Towards the back are higher tables but no slopes for wheelchair access - but the staff were friendly and always willing to help get up the two small steps. Servers coffee , a 24hr food menu and CAKES !!! Also many arabic sweets and chocolates.
There is a central area where all 4 lifts to the rooms are .... the lifts are very large and can easily take wheelchairs. They were relatively quick arriving - but then as we were on holiday we probably were not using them at peak business hours. There are another two lifts for access to the top restaurants - Chinese, Asian and Champaign bar.
Access to WAFI shopping center is directly from the Lobby onto level 1. We often used taxis to travel around Dubai - the staff managed to get us cabs really quickly from the front entrance.
Overall the hotel was excellent - all the staff greeted us as we passed and really could not do enough to help. For anyone with reduced mobility or wheelchair bound , this hotel should not give you any issues.
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