I took the Tur Bus from Santiago bus Terminal (about $8.00). They are frequent and comfortable - by far the best way of getting there. I took a taxi from the Vina Del Mar Bus terminal but the hotel is close to a metro station if you really want to save money. It is centrally located and a pleasant walk from the ocean front, city bus, restaurants and a market. Reception was good and they spoke English. My room was fine - clean and comfortable. They don't provide face cloths in the bathroom. The buffet breakfast had a good selection of cereals, fruit, breads/pastries and hot dishes. I am planning on staying at the hotel again in April.

I wanted to be centrally located for my social engagements and this medium, quite intimate hotel was perfect. Well appointed rooms, a very nice dining area for the breakfast included and a cozy bar for that afternoon drink after shopping. My maid was quite congenial and very efficient, more than I can say for the rest of the staff who lacked people skills and could have used a bit of customer service training. All in all, I had a very pleasant 5-day stay.

This hotel is not bad at all. The rooms are on the small side but still comfortable. The hotel is generally clean. The front desk staff and bell boy are extremely friendly and helpful. They helped us with everything and were great. The restaurant is awful, the food is terrible and the restaurant staff are always waiting for a tip even for bringing a fork or something. It is not pleasant when people constantly hang about for a tip and then get the hump when you don't give them one. The cleaning service is not really great (not enough towel, not enough toilet tissue etc) and leaves a lot to be desired. Saying all this the front desk staff were so helpful that it did make the trip pleasant (In particular a guy called Boris) and if you are not worried about food then I would recommend this hotel. A tip- ask for a room that gives unto the main road. The double glazing is better there and you cannot hear anything at all.

This Hotel, four star, was perfect for me.
Is central, English was never a problem and the front desk staff were generally very helpful with suggestions and advice.
The rooms themselves were clean, but not fancy, but definitely worth the cost. The breakfast is very complete. Is very nice.
the best vacations, thanks .