My wife and I stayed in La Residence d'Angkor for 6 nights in May. We loved it and were sad to leave. Across the board the staff were fantastic. Everybody from security guards, porters, grounds people, room cleaners, reception, bar, waiting and shop staff was exceptionally friendly, helpful and courteous.
Unlike other places on our trip there was no expectation for tips. Any given were appreciated and graciously accepted even if only one dollar.
The rooms are well maintained, equipped and finished, very comfortable and spacious. The hot water plumbing is a little quirky but nothing to get upset about. The hotel itself is relatively small and intimate.
Our biggest problem was a rather noisy bullfrog who croaked through the night. When we mentioned it we were given a new room away from the pond immediately without any fuss.
We were also impressed by the fact that although the hotel was being closed for renovations, due to begin the day we left, the professionalism and courtesy of the staff never wained.
The service and ambience in this hotel is better than any I have stayed in.
The restaurant is a little expensive relative to downtown but given the impeccable service this is not a major complaint.
This hotel is a credit to the hotel staff, the manager, Siam Reap and indeed Cambodia. The tourist industry at home and elsewhere would do well to learn from La Residance. We just loved it and were really sad to leave.
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