The property is very attractive, as are the rooms. It is well located in terms of the Angkor Wat and the other temples.
Having said that, the service was terrible. The staff is largely comprised of young Cambodian women. They smile and are pleasant, but their English is very weak and they are unable to give a visitor the lay of the land--inside scoop. I have traveled to other remote locations and having someone who can tell you what to avoid and how best to approach what you want to see is critical. That was totally lacking here.
On two occasions I asked for wakeup calls. One came 45 minutes past its scheduled time and one never came (the morning of my early flight).
I scheduled a trip to a fishing village through the hotel. The prior day I had hired a driver. He asked if I would need his services tomorrow (the day of the trip to the fishing village). I said no, explaining I had already scheduled an outing through the hotel. He informed the hotel, and they promptly cancelled my trip to the fishing village. Nobody ever confirmed with me. So I didn't get to the fishing village.
On another occasion, I tried to book a trip to the elephant training school. I was told it was booked up. It wasn't. They couldn't book on Sunday for Monday because the school was closed on Sunday. However, that translated to “it’s booked up.” I found out the Monday afternoon that they could have booked me for a Monday visit on Monday. However, nobody followed up with me. Since I left Tuesday, I also missed this opportunity.
Although I was irritated with the women running the hotel, my problems were largely due to the absentee Thai owner of this resort. He needs to have someone who can really help the solo traveler. This hotel is probably fine for groups that have a tour guide who knows the ropes.
As an aside, the food was mediocre, although for me that isn't a make or break issue. I do note that the morning breakfast included trays of fried eggs and bacon. The tray with the fried eggs had far more grease than the bacon tray. That strikes me as quite an accomplishment given the nature of bacon.
I also partook in the dance theatre sponsored by the resort’s sister hotel in Siem Reap. There is nothing much to do at night in Siem Reap so I would advise doing this, but the outing is a rip off. The dinner was more appetizer than dinner.
Also, the pictures of the pool are very attractive, but in three days, I only noticed one couple swimming in the pool or sitting around it. It appears that people come to Siem Reap to see the temples and then move on. In other words, don’t kid yourself. It is unlikely that you will be spending time around the pool.
For the money, I would stay elsewhere.
As an aside, and nothing to do with the hotel, you only need two days to see the temples unless you hold a PhD in Buddhist or Asian arts. The town of Siem Reap has two blocks of shops that are worth a look—no more than an hour or two.
But by all means, go to the National Museum, which is one of the best I’ve seen in the world. The experience is similar to one I had when visiting the Forbidden City in Beijing. All the Forbidden City artifacts are in the Taipei museum. The Angkor temples are largely empty of statutes and artifacts. They are all in the National Museum, with outstanding explanations and multi-media displays. Start here and then go to the temples. You will have a much better understanding of what you are seeing.




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