I must say... I wanted to be the first one to write a review about this hotel but... it's never too late. (My review is a bit overdue…)
This resort was one of the best resorts that I have visited! I visited the hotel only a week after they opened but it seemed as though all the staff were accustomed to the property and the expected level of service.
As this was a special trip for me celebrating my birthday with my mom and also, it was a mother's day gift for her.
And I have to say, it was the perfect birthday celebration and a perfect mother's day gift!
The Ritz-Carlton hotels are renowned for their fine customer service and so I had my expectations but this hotel clearly exceeded every bit of my dreams! From their friendly service to the quality of food to the hotel product itself, I was blown away! The food variety and quality is exceptional at all the outlets at the hotel; my favorite was the sea bass at the Sand – the best sea bass ever! Compliments to the Chef! And the breakfast buffet? Wow – the variety of the food available was exceptional! I felt like I was traveling around the world experiencing all kinds of cuisine just sitting at my breakfast table.
And the surprise I got from Navin, the Beverage Dept. Management Trainee was by far the highlight of my trip – As my mom and I was sitting at the bar at the stroke of midnight toasting to a birthday cheer for me, Navin had arranged a special birthday cake grouped up his staff to sing “happy birthday” for the cake presentation! I was completely speechless by his creative gesture. And we ended up sharing the cake with the other guests at the bar. Thank you, Navin!
Thanks to all the people at the hotel, I left Sanya with a yearning to return to the Ritz-Carlton Sanya again very soon! Thanks for a great vacation that will last in memory forever!

We spent 6 days at Ritz Carlton with our 2 kids last months. The room is really nice and big and very well decorated,especially the bathroom with extra TV. The pools are very clean and large,all the staffs are very polite and well trained. Beach of course always nice. we been stayed in most of the hotels on yalong bay,i think all other parts of hotel are good but i think the big problem is the food.
All the menus of all the restaurants are very small,and very expensive. I understand its super 5 stars hotel,i am expecting to pay much more but the food is just not worth it.
we have to go to Hilton next door,and other hotels for dinner after 2 days,since we can't stand the food from the hotel!!!
So everything else are good but i dont think i will go back there next time,i think Hilton is still better choice.

My wife and I just celebrated our 20th wedding anniversary at the Ritz Carlton, Sanya. We had an fantastic time there primarily because of the way we were treated by all of the staff.
We have stayed in many 5 star resorts in other countries, but we have never been treated the way we were treated for the four days we were at the Ritz.
First, we arrived much later on our first day than planned as our flight leaving Shanghai was delayed by very heavy rain. Therefore, we did not arrive at the hotel until 1:00 in the morning. A driver met us at the airport and drove us to the hotel. Once at the hotel, the check in was ultra smooth, as we were checked in right in our room, which was so convenient.
I had booked a "lagoon" room, which is a room right on the swimming pool. From your patio, you have direct access to the pool, you simply walk right into the swimming pool off of your patio. GREAT!
On our first morning, when we went for breakfast, we were immediately recognized and called by name. The staff all knew that we were there to celebrate our anniversary. We were provided with free champagne with our breakfast.
After breakfast we booked 3 hour spa treatments and had a VIP room where we were able to receive our treatments together.
The treatment package included lunch, which we decided to take in our room. When the lunch arrived, in 5 star style, we found that the staff from the spa had also sent an anniversary cake and a great selection of chocolate along with it. What a nice touch!
As we sat enjoying our lunch, the young staff at the pool bar, which was right across from our patio, were waving at us. One of the young men serving at the bar waded across the swimming pool with two freshly cracked coconuts, walked onto our patio and presented them to us on behalf of the pool bar staff. On the sides of the two coconuts was written: "Happy Anniversary."
That evening, we had dinner in the Italian restaurant. As we sat at the table a pleasant young woman named Amy, from the Guest Recognition dept. came by, introduced herself to us and offered to take a picture of us. When done, she mentioned that she would make sure we were provided with a copy of the photo. Great! We didn't think another thing of it.
After dinner, we returned to our room and found the best surprise of all. We opened the door to find the hallway leading into the room scattered with rose petals leading up to the bed. On the bed was a large heart constructed of bath towels and the bed was covered in rose petals. There, in front of the heart in a silver frame, was the photo that Amy had taken of us in the restaurant. What a nice touch! The settee in front of the bed had "FOREVER" written out using rose petals. The bath was poured and also had rose petals in the water. To top it all off, there was a chocolate fondue set up on the coffee table along with a bottle of wine.
The rest of our stay was fantastic. The Ritz Carlton definitely has fostered an atmosphere and culture of service and friendliness. As I have already mentioned, all of the staff, from the gardeners to the management, treated us like family. It was fantastic.
If you are planning any vacation, whether a romantic getaway or a family trip, we both would highly recommend the Ritz Carlton in Sanya.
The facilities, which I haven't even mentioned for the most part, are great, too. Great pools, beach, grounds, everything. This is a first-class resort all the way.

Just came back with my family on a sun and sea holiday. The hotel is absolutely beautiful and since it is very new, everything looks great. Service is excellent and even better than Bangkok which is not a normal expectation for a China resort. Currently they are doing a promotion with Dragon Air and the hotel room rate is very reasonable and is very spacious. The only problem is the hotel food. It is very expensive. I have stayed in many 5 or 6 star hotels on my biz trip and never came across a HK$220 beef burger and HK$50 for a coke with lot of ice. The food is only average and you really do feel ripped off since you are pretty stuck for lunch. I am a cigar friend and they charged me HK$400 for a No.3 Punch. But overall speaking, if you are on a honeymoon and money is not your concern, definitely a A plus choice.