We stayed here for our honeymoon from 15th Sept to 29th Sept 2006. I booked this holiday through Olympic holidays (via Appollo Travel) earlier in the year. Whilst I was pleased with the service from Appollo Travel, Olympic were completely unhelpful and rude. I suffer from a severe allergy to nuts and both companies were made aware of this due to the difficulties this causes.
I read a review regarding this hotel on tripadvisor a few weeks before we went and was very concerned with remarks made about lack of labels on the food. I called Olympic to ask about this and whether we could either move hotels or they could help with the situation - I was told "this is not our problem, you should have thought of this when you booked"! They refused to speak to me about this issue and when Appollo tried to help, they refused to speak to them also. Not the sort of customer service I expect from such a company - avoid booking with them, we won't be again.
The hotel itself is certainly not a 4 star - 3 at a push. Our room was very clean, spacious and comfortable. Housekeeping was wonderful, cleaned every day by a very polite chap who turned down the bed and folded any clothes we had left out.
The pool was ok, refreshing in the heat but be prepared for the many Russians, Polish and Czechs taking LOADS of pictures all day, every day!
The reception staff were very poor and didn't really take any notice of questions asked.
The hotel was absolutely packed with Russians, Polish and Czechs - there was only 5 British in our 1st week and 10 in our 2nd. We felt extremely alienated and ignored, no other guests were friendly and you have to fight for a drink or any food. Don't expect any queues, pushing and shoving happens in the restaurant at every meal. We found the food ok but due to having bad stomachs, being pushed about and there not being much left (due to the gluttony of many guests), we ate out most evenings. We had actually paid for all inclusive but if you want to go, half board would be better.
Our rep from Odyssey (Omar) was brilliant. He told us all about the resort, food, money, excursions and wrote in arabic a sheet about my allergy for the restaurant and shops. He organised 4 trips for us - Cairo, a glass bottom boat trip, Shalm el Naga and Mahmya beach. We paid a very reasonable price for these, they were all accompanied by very knowledgable guides and we thoroughly ejoyed them all. The snorkelling was fantastic, Cairo was manic but wonderful (the museum especially) and the beaches great.
Please go to Papas bar and Rossis Italian resturant - the staff were great and the food lovely.
Tipping - you will find that everyone wants money. You can't even go to the toilet without the women making you pay for toilet roll - take your own!
Overall it was an ok holiday - not what we expected for our honeymoon and when we go again we'll be booking through a better travel company.
Weather was fabulous though.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites