Just returned from a 5 night stay with three girlfriends at the Viceroy. We each flew in from different parts of the world to catch up, relax, eat and be pampered with spa treatments.
From the moment we all arrived, we knew this hotel was going to be special. The relaxed ambience, the wonderful Balinese service, the well-appointed villas and the fabulous view over the valley were just some of the Viceroy's finer points! I had the best massage I have ever had in my life (truly!) at the hotel's Spa and throughly enjoyed the cuisine. The degustation dinner menu together with the wine pairing is well worth sampling and the Indonesian menu is also good. The Viceroy is small and intimate and that in itself makes the hotel very appealing. We felt like we were the only guests staying there, even though we knew there was100% ocupancy. It was a truly peaceful and relaxing stay and we each found it hard to leave.
Bali is such a great destination and so is the Viceroy!

My fiance & I stayed here for 5 nights over new year's eve - 4 nights in a Vice Regal suite (they very kindly offered us an upgrade) & 1 night in a Garden Villa. We were pretty satisfied with our stay, but couldn't recommend it to our friends, because we found the price too high to justify what we would describe as a charming small hotel with very sincere but spotty service - Bali is full of those, at much lower prices.

This was my 14th trip to Bali over the last 11 years, all holidays. I've stayed at hotels ranging from the Aman to the Sheraton, as well as several private villas. The Viceroy is situated on the Lembah Valley, which is very pretty but smaller & less dramatic than the Ayung river valley, where the Aman, Four Seasons (situated in the valley, absolutely stunning), Sayan Terrace etc are located. The rice paddies out front are lovely, & the hotel provides mountain bikes free of charge, which is a nice touch.

Our Vice Regal villa sat on the cliff edge, with a nice garden & lovely view, but felt very old fashioned (not in a classic way), with a bug spray odor & dated furniture. Anyone with a fear of insects (luckily not us) should be aware that our villa was infested with huge ones come dusk, along with a steady supply of lizard droppings; we always expect insects & lizards in Bali, but not to this degree. We almost preferred the much smaller Garden Villa, which was very cleverly & more modernly designed, with a nice little plunge pool & great hangout spaces for those who don't like too much sun.

As for the service, the hotel has less than 10 rooms (it's being expanded), but it still took 1.5 hrs for us to get our correct room service order on the first day. Almost all of the staff we met were genuinely very very nice, but not really competent or efficient, as you would expect in a US$500+/night hotel. We waited 20 minutes at the airport for our pre-arranged car transfer to arrive; the staff apologized heartily for this (& various other foibles during our stay, including forgotten wine orders, delayed car transfers, etc), but these things just wouldn't happen at other good hotels in this price category in Bali.

We could forgive all of the service mishaps if the hotel charged lower room rates, but since their rates are in the same league as the Four Seasons, Ritz, Begawan Giri, Aman, etc, we have to hold them to the same standards. (We stayed at the Begawan last June & the service was fantastic; we stayed at the Amankila last new year's & it was impeccable.) The one major thing that we could not forgive, however, was the disingenious claim to have a top chef in the kitchen; the chef, who had been widely lauded for his food (& a reason we chose to stay at the Viceroy), had left 6 months before our stay. However, the hotel's web site & welcome literature continue to proclaim his presence.... This is ironic - we were disappointed to find the hotel didn't serve more Indonesian food (they couldn't even make us a soto ayam), yet their acclaimed western chef had already left. Overall, we found the food to be pretty good, but not great.

In summary, if you get a good deal on the room rate, are generally forgiving of service, or just have low expectations, you'll probably find the Viceroy charming, as other reviewers have. We couldn't recommend it at the price we paid however; there are just too many good alternatives in Bali. As a side note, we had massages twice at the hotel; the first were not bad, the second were terrible. After that, we went to an outside spa.

My husband and I just came back from a week in Bali, and our stay in the Viceroy was terrific. The hotel is in a beautiful area. The floor plan of the villa provided a spectacular view of the mountains. The staff was courteous and friendly; the service was impeccable; and the rooms were private and very much a natural part of the landscape, making you feel a part of nature. You will be pleasantly surprised when you get there since the website doesn’t show the beauty of the place. It was hard to leave; the whole ambience had a sense of serenity that was so contagious. We live stressful lives in Los Angeles, but we were able to recharge just by been in its magnificent surrounding. It was total paradise!

My wife and I decided to spend our honeymoon between Bali and Singapore and I wanted to start it in style, a few nights in a super luxurious hotel. After a long and detailed search on the internet the Viceroy Bali was the best choice. And now I can say it was absolutely the right choice.

The honeymoon package they provide is quite amazing, we’ve got free breakfast, warm flower bath on arrival, 2 hour SPA treatment for each one of us plus 20% off further treatments, a candle-lit romantic dinner, a brilliant honeymoon cake, a choice of cycling or trekking trip, return airport transfer. And because we stayed for 7 nights we only paid for 6!

As soon as we got off the plane we were met by one of the hotel staff who sorted out the visas for us and helped with customs and introduced us to our personal driver for the trip to the hotel. The driver was very helpful and knowledgeable. As soon as we arrived at the hotel we were given cold refreshing towels and flowers.

The villa’s are just awesome. Very luxurious but yet simple and airy with complete privacy. The view is impressive. We stayed in a pool villa and from your bed you can see the forest and rice paddies on the other side of the river. The resort is surrounded by green rainforest and rice paddies and from the pool you overlook the valley. The service is top notch. They drive you and pick you up from your villa by a golf cart whenever you want. The staff greets you with your name. The service is very personal and warm. The hotel staff went way beyond their duties to satisfy and meet our requirements and demands.

Staying in The Viceroy will guarantee you a luxurious stay that you will not get anywhere else. We truly loved our stay there and we sure recommend it for any couple who are looking for the honeymoon of there dreams. We will go back there for our anniversary one day!