I went to China and Japan with my boyfriend on business and he made all the travel arrangements - which is unusal for me because I'm somewhat of a research freak. BUT, this time I left it up to him (and his company) to choose where we stayed and I just went with it.

On the last leg (and night) of a 10-day trip, we landed at the Westin Tokyo and we were pleasantly surprised!

Check-in was very fast and my boyfriend upgraded us to a Club/Executive room which included free breakfast and happy hour for an extra $700 yen/night - totally worth it! I think we paid $350 total for our night stay.

Back to the Club floor later, but let's start with the lobby! Really, really beautiful!! Lots of highly polished black marble, soaring ceilings and just very pleasing to the eye. There is a cafe/bakery, a formal restaurant and a restaurant/bar right off the loby - and that's all the farther we got past the room and the Club floor - so I can't speak of the other amenities in the hotel.

Our room was 1608 and we had an amazing view of the city and the Tokyo Tower! It was cool during the day, but stunning at night! We got some great photos!! I only read a few reviews, but the one mentioning no view must have stayed on a very low floor or on another side of the building I never saw. BEAUTIFUL!

The room was very large and had the super comfortable Heavenly Bed (king), a sofa and table, desk and another table and chair....very roomy. The bedding is white, crisp and soft - the pillows comfy. And the bathroom was gorgeous! Big bath tub, separate shower and a large vanity. Very, very nice!

The bath products smelled great, there were lots of towels and they provided us with a travelers kit with a brush, toothbrush, q-tips, etc which you could take with you if you chose. Nice touch.

We took advantage of the Club/Executive floor and headed up there after we checked in. There was a nice assortment of hard alcohol, beer, 2 red and 2 white wines, as well as juices and sodas. They also served really nice appetizers including salmon, chicken, duck and various other snacks. We sat and enjoyed several glasses of wine and the food, along with the beautiful view!!

In the morning the breakfast consisted of the usual - eggs, sausage, fruits, pastries, cereals, juices, etc and they were quick to replenish plates.

We did eat at the restaurant in the bar area - Brian got a chicken sandwich and I got the risotto (we had maxed out on Chinese and sushi!) and we thought it was fine. Not fabulous, but good. The prices were moderately high, but it's Tokyo and you're in a hotel!!! We expected to pay $15 for a chicken sandwich! There are several places nearby that we passed in the cab that looked very cute if you don't want to pay hotel prices.

We felt the hotel was lovely and we were very happy with our stay. I wouldn't hesitate to recommend this Westin to all of my friends.

The only thing I'd say is that if you are looking for action, this really isn't the location for you. My boyfriend though he booked a hotel in Ginza, but this was miles away and would take 20+ minutes by cab to get there. We did take a cab to the Roppongi District and that main street was BUSY!!! Lots of clubs and restaurants to choose from. I think if we were to go again on our own (sans business,) we'd choose to stay in a more convenient area.

If you are looking for a beautiful hotel in a quiet and upscale part of Tokyo, this is the place for you!

Lisampls

Having stayed at the Westin in Yebisu this past May during my first time in Tokyo, I was expecting the typeical goomy hotel room, limited on space and comfort. How wrong I was. Although in the traditional style rather than modern, the décor was more than sufficient and the room enormous. With great views towards the gardens and a relatively commanding view of the city, it was all topped off with the great Heavenly bed and very large bathroom.

One nice thought here was the toiletry bags with every possible thing in that you could need (apart from hair products and deodorant), so no need to worry about restrictions on carrying liquids on your flight if you are coming to the Westin here. You can also take these home.

Arrival was superb and I was upgraded to an executive deal including free internet and free breakfast. Gym facilities were good and the bar in the reception area had a lot of charm compared with most other hotel lobby bars. Room service was great – order a beer and they will wheel in an actual bar with beer pump and serve you right there and then. Marvellous!

The location of the Westin will not be ideal for everyone but is around 7 minute walk to Yebisu station and is right next to a shopping complex with all the stores you would need for last minute shopping, drugstore items or snacks and food.

Not outstanding, but 4 stars for overall high quality and non-fussy delivery of the core Westin product.

Although it is extremely difficult to travel to the
Ebisu Westin, my family has historically visited
Westin about 1-2 times per month for 7-years with my
Japanese wife. I am American, but we live in Yokohama.
I also bring my customers to Westin for dinner
meetings. However, during my family's latest visit to
Westin's Terrace Restaurant on 30 June 2007, we
received completely unsatisfactory service. This is
indicative of slipping quality:

1. Following the completion of hotel
renovations, the price of the buffet ('viking') has
escalated dramatically to 6800 JPY (a poor value for
the quality of food). It is more costly than most of
the other Hotel buffet dinners in Tokyo or Yokohama
(we have eaten at all of the Hotel buffets, so we
know).
2. On this evening, the Maitre-D/Hostess at Terrace
Restaurant freely imposed an unwritten and unannounced
90-minute ('Time Service') upon us because we were
walk-in guests. On this evening, the restaurant was
nearly empty when we arrived at 6:00pm, however, we
were rudely told that "if we did not like this
Time-Service policy, then we should not sit down at
all". We were not even done eating yet at 7:20, when
the Hostess told us they needed our table for someone
else with a reservation. Although we paid 6800 JPY
each for what was supposed to be a fine dinning
experience, their rude demand forced us to cram our
food down quickly and leave.
3. We ordered an expensive glass of wine each with
dinner, but the Waiter only poured about 2cm of wine
in the bottom of our medium-sized glasses. We
complained that we had paid for a 'glass of wine' and
only given a tiny portion. When we asked for a little
more to make it worth the high price, the Waiter only
poured a couple more drops of wine into one of our
glasses and then arrogantly and briskly walked away
without further comment. We do not understand why
Hotel Waiters are so ketchi/stingy with wine pouring
after we paid expensive wine prices. In future, if
they do that I will refuse to pay for the wine.
4. We had a closing drink (night-cap) in the Lobby
Bar. However, because of your Hotel's renovations, now
all the kitchen/cleaning staff parade back-and-forth
(noisily talking and laughing) through the Bar getting
between the lounge cafe and the back
kitchen...carrying huge trays and carts of dirty
dishes above our heads, and destroying the romantic
ambiance.
5. Westin recently changed their Westin Way policies.
Previously you provided 10% discounts on Dinner and
Rooms for WW-Members. It only marginally offset their
extremely expensive Costs (compared to comparable
locations elsewhere). The new Westin Way-Tokyo policy
deletes all Discounts completely, and offers only
Visitor Points every 100 JPY. It appears though that
they have also raised the point totals needed to
receive any products/services from those accumulated
WW Points. Thusit seems they have tried to find a
clever way to make more profit for themselves but to
price-gouge the customers on higher cost of goods like
Restaurants. We are going to stop using the Westin Way
points program completely, and just try to accumulate
SPG Points instead.

They have one of the most elegant Lobbies and
architectures of any hotel in Tokyo. However, when
considering Overall Poor Service from the Terrace
Restaurant with its rude and unfriendly staff...the
$80-$90 we each had to pay for dinner and a glass of
wine for what was supposed to be elegant dinning is
unreasonably expensive. We felt cheated and abused by
by the Hotel on this occasion because of this experience. If they do not fix these problems, we are going to stop coming to
their hotel in future.

I stayed at the Westin Tokyo for 1 week in March 2007. I was there for business and this hotel was chosen for me due to the proximity to the office.
I had a very good experience at this hotel. Upon check-in, I was told that I had been given a very special room on the ladies floor. Apparently this is a new idea at the Westin and obviously just for women. All services including porter, room service, maid service, etc. are performed by women and no men are allowed on the floor. I was somewhat skeptical, but when I got to my room, I was very pleasantly surprised. Towards the end of the week, I moved to a "regular" room on a different floor so I can make an accurate comparison. My room on the ladies floor had the same furnishings and layout as a regular room but the extras included Bulgari bath products (wonderful smell!), a yoga mat and instructional DVD in the room, ionic hairdryer, female-specific toiletries like bath oil beads and salts, hair bands and clips, loofah, etc.
Overall, both my rooms were very large by Tokyo standards, the Westin Heavenly bed can't be beat and the service is wonderful, very consistent with Tokyo in general.
On a previous trip to Tokyo, I stayed at the New Otani in Akasaka and the only thing I liked more about that hotel was the location. The Westin Tokyo is in Ebisu which I personally didn't find too lively although there is some shopping and good restaurants and the Metro and JR lines are close by to take you to more "happening" parts of the city.
My only complaint with the hotel is that the on-site restaurants are ridiculously priced. I chose to purchase the Executive package with my room which included 50% off internet charge, happy hour and appetizers and breakfast included on the Executive floor. On my last day I woke up too late to take advantage of my free breakfast and paid the regular price in the cafe downstairs. I think it was more than US$30 for 2 eggs, 2 sausage and 2 small pastries. Tea and juice were of couse extra as well. Its really too pricey for what you get.