Just back from a four days stay at the Peninsula Hotel in Tokyo and I have mixed feelings about my local stay. Check in was quick but my deluxe room was not ready and this was not so good after a very long trip from Europe. After an 30 minutes wait it was finally ready... I was at the 9th floor despite I was asking for an high floor room. The room is really nice and in my opinion compared with the Peninsula Hotel in Beverly Hills and New York is by far better. A lot of details have been created to garantee an high level of satisfaction and pleasure. So the room, the living area , the bathroom are really great except of the view , really no special..
Did try several times the restaurant at the hotel entrance and I still do not understand the decision of the Peninsula people do not create a different place for breakfast as well lunch or dinner.. So in my opinion a very negative choice. The breakfast menu was nothing special and if you compare it with the the breakfast in New Tork it seems to stay in two different world. The continental breakfast is made with one croissant , one pc of bread and one muffin, plus coffe and juice. Of course they are pleased to bring you some more bread or croissant but the first feeling for a basket almost empty is horrible.
I had a very nice experience at Spa , one the best recently ; a very nice pool area as well a fantastic massage and very professional people..
The location of the hotel is simply great and the area is full of fantastic shops , restaurant and very nice to simply walking the street from the back entrance of the hotel.
As a great fans of the Peninsula chain I have been not completely satisfied with my last stay.. The service is great , full of people smiling but they night before of my departure no sign of any turndown service in my room .. so another mistake.
Tokyo is full of great hotels and I'm not sure If i will select again Peninsula for my next stay..

As I write this, we are about to check out of our Deluxe Park View room - both myself and my girlfriend having been deeply disappointed. Our usual hotel in Tokyo, the next-door Imperial, was full, so we took the opportunity to try out the new kid on the block.

We won't be staying here again.

Although the room is a good size, comfortable, and blessed with a fantastic view, it is in no way worth three times the equivalent at the Imperial. The hotel's organisation and service, however, is abysmal. There are far too many staff doing very little (apart from greeting you 'hello'), but too few actually doing useful work. The queues for reception and concierge never seem to end (the ladies employed to organise the queues would be better deployed as extra receptionists), and our luggage took 30 minutes and a phone-call to reach our room, finally arriving stinking of cigarettes.

The restaurants fared no better - the bemusing ticket-and-wait system at the included breakfast (that had us waiting ten minutes for a seat at the empty buffet) was equally frustrating. Once seated, the buffet contained stale bread, and trays empty of food. The many scurrying staff seemed surprised when we pointed out the finished bacon, eggs, sausages and French Toast but, on bringing some to us on a plate, left the trays empty.

No, the Peninsula Tokyo is definitely far from "The Legend" it claims itself to be. It may lack the 'glamour' of its new neighbour, but we shall not hesitate to stay at The Imperial next time.

I stayed at the Peninsula with my husband and 4 month old son. The deluxe room was beautifully appointed and very large. It has a huge walk-in robe and bathroom with deep tub. Every detail is covered - a gauge telling you the temp outside, daily delivery of that day's forecast, three different light settings (mood and night), a Lavazza espresso machine - just to name a few things. The concierge were always obliging and incredibly helpful - they sorted out train tickets to Lyoto and organised internal flights for us.The hotel also provided a full sized cot and baby towel, bib etc. We loved the Peninsula and can't wait to stay again.

what an amazing hotel. The room was fantastic, huge with a large sitting area and dining area. The bathroom was sensational we could have spent all night inh it. Nothing is missing from the comfort angle. Mood music, electrnics are awsome. Just fabulous. Location brilliant