I visit Moscow quite a lot and last October my girlfriend and I tried out the new Swissotel Krasne Holmy. It's an expensive hotel even by Moscow standards but has a great location for central Moscow's business district and exhibition venues.
Our room on the 18th floor was good but the shower must be fed from the basement as it took a couple of minutes to get hot water flowing through – this is a 5 star hotel and I would have expected hot water on demand. The internet service (WIFI and LAN) is patchy to say the least - very frustrating as I had deadlines to meet. After 20 minutes the duty manager arrived but still no access – then an IT guy turned up but no help. Thankfully the Business Centre staff were as good as gold and got me on-line in 5 minutes flat – nice to have real human beings running this department rather than a room with a PC / printer, which is my usual experience in other European business hotels.
Stunning views from the City Space Bar on the 34th floor but again speed and quality of service takes the edge of the experience. 20 minutes waiting for change from our waitress was way too long and no hint of a 'sorry for the delay'.
Overall I would say that this is decent hotel going through the teething problems of being new. I'll be back again in the Spring and suspect that they'll have ironed out some of the things that need fixing. I'll let you know!

Moscow trip Nov 23 to Nov 28 READ THIS BEFORE STAY AT SWISSOTE

My original reservation was Nov23 to Nov26 at the Swissotel hotel then Nov26 to Nov28 at Milan hotel, we wan it to try out difference hotels.
First stop Swissotel, we arrive at the Swissotel hotel around 12 pm Nov23, I got a shock moment of my life, two of receptions doesn't seem to speak any English at all, luckily my girlfriend speak fully Russian. Finally got into our room was very surprise how the bathroom wasn’t clean after the previous guest, and our TV doesn't seem to been working. I immediately call the front desk and ask them to clean the bathroom and fix our TV. While we waited it we desired to go for lunch at red square. 4 hours past by we finally got back into our room, unbelievable the bathroom wasn’t clean yet and the TV still broken, then I’m immediately ask for a manager, come to find out there weren't any manager on duty at 6 pm Friday afternoons. The problem finally solve, we got a new room, but again our new room TV doesn't work, it take them 28 min in our room to figure it out why it doesn't work. On to the next problem, Saturday morning breakfast was a disaster, after we ate our continental breakfast, on the way out a lady ask me to sign a bill for 1350 rub (52 USD), later to find out that breakfast only free for one guest. Wow, eggs and breads for 52 USD the most expensive breakfast I ever saw. The problem doesn’t stop there for some reason our key to our room doesn’t work we have to wait in the main lobby for 20 min for a security guy to find some help because there's no one at the front desk. On to the next problem, Saturday night we try out the City Space Bar, the foods was excellent and view was gorgeous but again it come with a big disappointed, for some reason we were only giving one spoon and no napkins and our waiter is no where to be found. I could swore I only see my waiter for only two time, one is when he take the older and second time when he brought us the food, we had to ask someone else to get us the bill that how bad it was. O no the problem weren’t end there, I had to put my alarm on at 4 AM Moscow time that mean 8 PM in eastern time for my conference meeting call, for my work. It bad enough for a 5 star hotel should offer guest free Internet instead of charger guest for 33 USD for internet use per day, but beside the point after use the internet for 18 min I got disconnect due to hotel internet error and the thing that upset me the most is no one can figure it out why. (unbelievable)
Sunday morning I’m finally contact with a manager (VASILY GRISHTAKOV), and explain to him what were happen to us for the last 2 days. He immediately apologized and offers to fix my internets. He seem to be very helpful and understanding but unfortunately I wan to check out right away had enough with this hotel, I pay $2,126 .77 for 3 night stay and believe me it not worth it for a 5 star hotel with a 1 star service. I DO NOT recommend this hotel for any business or pleasure stays. What I do recommend is the MILAN HOTEL with excellent 4 star hotel and a superior service with outstanding price I pay 190.00 for 1 night and additions to my 2 night NOV26 to NOV28 there for 312.00 feel free to ask me any question at emandyou69@yahoo.com and additions some photo I toke I hope this help out some problem with some people going to stay at Swissotel.

P.s.
I never in my life check out a hotel early due to poor service

I stayed for the weekend with my girl friend and I thought this place was great. 5-10 minute walk fram Pavletskaya station which is 40 mins from Domedov airport. You can see the hotel from the station when you arrive - the tallest building on the right.
Staff are friendly and rooms are great - bath for 2, shower for 2. My only gripe was the price of the food in the hotel - room service orange juice £12, tea £8 etc. Thankfully we booked a club room so breakfast was included - champagne (Moet) and caviar amongst ther things (including cooked breakfast) was included. Also the happy hour from 6-8 was a self service bar and again there was plentiful champagne and canapes.
If you do book a club room, the views are great - breakfast is on the 19th and our room was on 25th floor. Definitely worth it as the upgrade was only about £20 per room per night through expedia.
The pool and gym were fairly unexciting but I didn't go there for a healthy weekend.
City Space - the bar on the top floor was great too - open till 3am and also with stunning views. Cocktails were about £10.

I spent two weeks at the Swissotel in winter 2007

It was selected for proximity to my company's offices, but is also convenient for Paveletskaya station and the airport express to Domodedovo. Also for Paveletskaya metro, which gives swift access to the centre of Moscow.

The area around the hotel has surprisingly limited restaurant facilities.

The room was large and well-equipped with a superb roll-top bath and large separate walk-in shower. The bed one of the most comfortable I have found in a hotel.

All lights and heating are controlled by a unit beside the bed. Televison was an excellent large flat screen. This did need a service engineer on a couple of occasions but the response was immediate and effective.

Complimentary coffeemaking facilities include a good quality espresso unit, although this did nevertheless fail.

Breakfast was extremely expensive and the selection of hot food very restricted compared to hotels of a similar class. Cold food was in better supply and included excellent smoked salmon and red caviar. Although the company was paying the bill, I ate out on days when I felt my appetite could not justify the £30/$60.

The circular bar on the 34th floor give an excellent night time panorama over the whole of Moscow. Expect 5* prices for drinks and snacks. Very comfortable seating. The area has the potential to be a wonderfully relaxing and comfortable experience.
However, on the occasions I visited only those who love listening to very loud techno in the background would be relaxed.

The complimentary shoe shine was excellent but did not involve returning the shoes in time for use the following day. Take two pairs if you want to use this service and leave for the office at a normal time.

It was cheaper to buy more socks locally than to use the laundry to wash them.

Concierge was able to obtain Bolshoi tickets for cash at short notice at agency prices.