This hotel has a lot going for it. Great location near Reagan airport (though we were never bothered by plane noise) and only a short walk from the Crystal City metro stop. The rooms were nice, good fitness center, free internet access in the business center, fine breakfast buffet and good restaurants (Chilis, Legal Seafoods, etc.) within walking distance.
But this hotel could be SO much better if the staff cared about service. I wouldn’t say they were rude and I wouldn’t say they were friendly—I’d just say they were completely indifferent. Almost as if having guests at the hotel was a nuisance for them. Whenever you’d go to the front desk for something, several employees would be gathered in conversation, and never did a very good job of hiding their dissapointment that a guest was interrupting.
So if service isn’t an issue for you, this place gets 5 stars. Otherwise, it gets the 3 that I give it.









Value
Rooms
Service
Cleanliness



Cleanliness



