This is the worst place I have ever stayed in my life!
Looked nice enough - right on the beach front, nice pool etc.
Problem came when we were shown to our room. It was along a very dark and rather grim looking corridor, the hotel was build about 25 years ago, and nothing has been done in those 25 years to upkeep it.
The room was missing basics like towels and toilet rolls and the shower was broken – when I asked staff for the items they acted as though I was really putting them out, which I found very unusual as from my few weeks in Thailand I’d stayed in a number of places from basic beach bungalows to posh spa hotels and they’d all been really helpful and friendly.
When we came back to our room in the evening however we got a nasty surprise. Every cockroach in the area seemed to be in our room - climbing through the rather dated dirty curtains and coming out of the ceiling. By then it was 10pm and no one was around on reception. The room was so disgusting there was no way we could spend the night there. We explained to a security guard, who called someone up. I assume this was a duty manager type, he didn’t seem to think it was a big deal sleeping in a room full of cockroaches and gave us a spray (which was useless), by 2am he finally showed us to another room on the upper floor – equally grotty but not as many cockroaches. We check out at 7am the next day, without any kind of apology from the staff and had to argue to get a refund on the money we’d paid for the next night.
Do not stay in the is hotel, it is grim, dirty, depressing and the staff are rude and seem to know nothing about customer service.
They rely on people staying there as Lanta is such a popular place but make no effort with the upkeep or service.



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Check in / front desk
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