I booked my room through spg.com as a Gold member. Room charges across all level are sky high these days as it is being peak season in Delhi. Since, I booked a club room airport transfers both ways were. A driver with my name on paging board was waiting at airport on arrival hence the start was good. At the hotel, the lobby was like a huge hall at extreme end of which was the reception desk. To my mind not a very nice design. At reception, I was greeted by a staff called Mayank who asked me if I was tired. As I had a long flight with transfer connection in between I said yes I was. Once I finished check-in formaility the staff concerned said that rooms were occupied as it was early morning and I would have to wait for a few hours. However, he would offer a room if I agreed to pay previous night room charges. And it was around 7am in the morning! Although I requested for early check-in when I made the booking but the staff at reception refused to budge showing the policy of the hotel. When I asked if I could go up to the Club lounge and wait he said it would not be possible until I was allocated a room. After an hour long wait in the lobby when I finally got into my room #1215 I was greeted with strong smell of tobacco smoke although I requested for non-smoking room. Immediately I called the front desk and reported my displeasure and insisted in a room change. But the answer was a flat 'no'. The explanation was that the rooms had wooden flooring hence all rooms had smoking facility. I just could not believe my ears. When most of the reputable hotels worldwide are switching to 'no smoking' policy here is one which has turned into 'full smoking'. As it was a short stay for just one night I would not make further comments about room decor, mood lighting (did not live up to my taste), bathroom (without a bathtub), room service, lounge service, etc. In one word they were all very mediocre. Delhi has some excellent hotels, like, Taj Mahal, Oberoi, Taj Palace, to name a few, this one should be placed right at the bottyom of the list of 5 star hotels in the Indian capital.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.