I have stayed here many times. I have also stayed at many local resorts at high multiples of this hotel. The people are very nice. They are not bilingual, but very friendly. Because the relaxation occurs at the local spas, the rooms in the Arenal area are just for resting before the next days activities. These are just above bare bones rooms. Twin beds with a private bathroom and a wall mounted osolating fan. Hot water is provided by an on-demand shower head that is common in CR but takes a little while to figure out. All-in-all a great bargain at roughly $10 a night pp including taxes and breakfast allows for more money to be available for the spas and area tours. Best meal is at the restaurant Volcan next to the town's center and the rotisserie leaving town on the way to Tabacon. Best bargain spa is Baldi halfway between tabacon and La Fortuna. Horse enthusiasts should do the Waterfall tour.