I and my family stayed in hotel for four nights divided in two distinct periods of two nights in February. On the positive side, I think the rooms are quite nice, although varying in size, and the location, for those willing to stay downtown, is appealing. However, service offered is quite poor, although staff pretends to be or look helpful. When I arrived the first time in the hotel, there was absolutely nobody to help me with luggage at the door. I had to carry it all myself. Despite the fact was 8 PM, one of the rooms I had booked was not cleaned/ready. We waited in the one available for half an hour but nobody would take our luggage upstairs. Fed up, I went down and took it upstairs myself. At this time, I witnessed the following scene: a young mother, carrying a baby, was complaining in the front desk that she had been trying to get somebody in room service for twenty minutes for no avail. I think you get the picture! The second time I arrived, they put us in two different floors despite the fact I asked them that to have my children in the same floor. The guy in the front desk told me he was sorry but the hotel was full. They are always "sorry", but you can perfectly see they do not care a lot. If the hotel were cheaper one could take it in strides. But this is definitly not the case!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.