excellent suites, excellent services, excellent restourants, my only House in Buenos Aires

The Palacio Duhau has a great location right on Alvear (the main shopping street) and is just a 6-7 minute walk from the Recoletta Cemetary.

The entrance on the ALvear Avenue (Through the old building) is beautiful. We were welcomed by the staff who immediately took our luggage from the taxi. The reception quickly checked us in.

Our room was in the new building, which can be accessed using an underground passageway. The whole process of getting from on side to the other proved a little annoying during our 4-day stay.

Access to the swimming pool (located under the old building) was also in the corridor. So in order to get to the swimming pool, we need to take the elevator to the main lobby in the new building, walk through the lobby, go down the stairs, walk through the passage, go up some stairs, and finally reach the swimming pool. The swimming pool/spa were actually beautiful and the service was great. (The pictures on the website do not do justice to the swimming pool.

Concierge and doormen were very polite and helpful throughout our stay. The concierge booked several restaurants during our stay and would send a small printed confirmation with the address each time.

Incident: On one occasion, the maid did somehow misplace our slippers. we called in for two new pairs but still had to wait 10-15 minutes for them (which mattered since the swimming pool was about to close).

Incident 2: I was unhappy with one initiative one of the concierges took when I asked for them to reserve a table a the PAcha Nightclub. While I thought they had done the reservation as asked, they had actually booked the services of an escort 'freind' who would take around abrs and nightclubs. This was not really adequate since I was on a romantique getaway with my girlfriend.


Overall, the hotel is really nice. The room was clean, the bathroom was huge, and the closet was walk-in. I did however find the design to lack a local touch. It was the typical park hyatt design you would expect in Chicago or California.

We did not have time to try any of the restaurants but they seemed very nice and the menus were appealing.

I stayed at Park Hyatt with my wife for 3 nights last December and it was absolutely fantastic. When you walk in you already feel that it’s a privilege to visit the place. And the experience continues as you have your meal at the gardens, a SPA treatment and, of course, go up to your room.
We have visited a number of hotels in Buenos Aires and we definitely recommend this one!
Congratulations

Just spent 5 nights at this wonderful hotel - the Palace section is magnificent and the tower, just as wonderful in a more contemporary way. The service was great, the staff accomodating and friendly and the grounds are spectacular. Almost all of the staff are young and vibrant and try hard to please the guest. Only trying breakfast and lunch, the food was very good. An outdoor pool would round out this otherwise world class facility.