The front desk staff of this hotel is excellent and it definitely made a difference in our decision to stay there. We called, lost, and the front desk person very patiently gave us directions TWICE. When we arrived, she continued to be pleasant and welcoming. We really liked the manager's reception and breakfast and would stay again for that reason alone. The pool, while chilly and a bit noisy, was fun and relaxing. Our room was large and updated although the balcony screen door was broken which was too bad considering the fabulous weather (80-90 degrees with no humidity). The upscale shopping area across the street is also a plus. Overall, we had a nice stay.

My husband and I stayed at The Embassy Suites Biltmore the week after Easter and had a wonderful time. We were in Phoenix as my husband was attending a business convention held in downtown Phoenix. This hotel is a little ways out of downtown but the routes are simple and only took 15-20 minutes to reach the convention area and attractions of downtown Phoenix. Found the location close to everything the Phoenix area has to offer. The rooms we clean, spacious, comfortable and quiet. The evening happy hour,5:30PM-7:30PM was great. Appetizers and drinks were enough for a meal and changed nightly. Had to be careful not to enjoy too much if was going out to dinner. The first of the week there were families with lots of children that seemed to be feeding them their evning meal at the free appetizer buffet.The pool was nice, good sized and inviting. The wirlpool was also a nice touch. The staff was friendly and accomodating. The only problem while we were there was that the elavators were being worked on and usually there were only 3 of the five running on any given day. On the whole we enjoyed our stay and would return to this hotel.

We just stopped in for the night on the way home from the Grand Canyon. The hotel has a lovely interior design and is very refreshing to come into from the hustle and bustle of the outside.
We were travelling with 3 children and a 1-year old and it's difficult to find a high-quality hotel that can accomodate all of us without breaking the bank.
As the previous reviewer noted, the pool doesn't seem to be heated, so it may be warm and comfortable while the sun is out, it becomes chilly when the sun goes down. However, it makes a nice contrast when used in combination with the hot tub. The kids loved it.
The quality of the food at the Omaha Steakhouse - inside the hotel - as well as the service was excellent.
On a side note - when comparing Embassy Suites in the area, I prefer the Phoenix - Scottsdale location on E Cactus Rd for the location and views, but you can't beat the Biltmore for the convenience. The quality of the rooms is comparable at either place.

As a family of 5 with three kids, this hotel was very disappointing. We vacationed here in hopes of laying by the pool while our children had fun swimming. The pool water was FREEZING, basically too cold to swim in!!! Keep in mind it was 85-90 degrees outside. The pool also had leaves floating on the top of the pool, day and night.
Although the rooms were nicely decorated, roomy and very clean, we felt a bit uneasy since the lock on our sliding door to the balcony was broken. The screen door had many holes in it, and was ripped. The only way to lock the door was to put the door jam down.This was a scary thought since we were on the 2nd floor, and all the balconies connect to each other so you could walk from balcony to balcony with ease.
The positives of this hotel were: The made to order breakfast was very good, as was the manager's reception/Happy Hour. Very nice bartenders! Large and clean room.
We found the staff to be friendly and accommodating.
This hotel is minutes from the airport.

Great hotel for business travelers..there were MANY, but would not recommend this hotel for families unless you don't plan on swimming.