i was told by the desk in phoenix i didnt need a credit card to check in if i was paying cash, so i didnt bring it with me. they wouldnt check me in till i got them a copy of the credit card. so someone had to run all over town to get them a photocopy of this credit card so they check me in. It took me 2 hours to check in. I should of left at that point. but because marriott are very good places, i decided to stay. when i got to my room it was freezing cold. ( penguins could of ice skated in the bathroom) so i turned off the ac thinking this is phoenix and in 10 minits it be hotter than blue blazes in here. So i left the room when i came back that night it was still cold. So i turned on the heat and the fire alarm went off. When i called to complain they told me they give me points for the stay and as to say there sorry all i got as 1000 for there sorry and NONE for staying there. i called them back and they tried to say i payed less than i did but i had the reciept so they had to give me the correct point (this only took 2-3 phone calls) Finally a manger called and gave me 10000 points unstead of a free stay (would you wanna go back after that) . will I ever stay at that hotel again? HECK NO! Dont get me wrong about marriott hotels MOST are real nice ones. If you stay in full service marriott, or a courtyard they are wonderful hotel you will be fine. Ive even been told the Residence Inn are quite nice. Ive never stayed in one of them myself. This perticular hotel is a disaster! so dont make the mastake of staying in this hotel