We booked the Hermosa Hideaway package with a King bed for New Year's Eve 2007. Our troubles began upon check in. We checked in and were shown to our room and were immediately surprised and upset to find a Queen sized bed and no fireplace. A week prior to our stay, we specifically emailed the hotel to inquire about fireplaces. We received a timely response ensuring us that ALL rooms at The Hermosa Inn had fireplaces. We immediately voiced our concerns to the front desk, and we were given the option of changing to what we believe is a "Rancho" room. This one did have a King bed and fireplace, but we had to move our belongings ourselves across the property.

The second room was better, but it was annoying and inconvenient to change rooms at a hotel when paying $400+ a night. It should have been correct the first time. Furthermore, someone at this hotel is incompetent if they are informing guests that all rooms have fireplaces when that is clearly not the case. Two other small details that were unacceptable given the price: the remote control for the main room's TV in the initial room did not work. Secondly, the chocolate strawberries that we were presented were pretty nonchalantly thrown on a plate. Again, not that big of a deal, but for the price, the presentation should have been exemplary.

We settled into our new room and enjoyed our champagne. Around 6:00pm we both became hungry, and we inquired as to what options were available. We asked about room service and/or appetizers in the bar. We were informed that no such food was available; because it was New Year's Eve, there was not room service and the dining room was only fixing the fixed menu meal. We understand that New Year's Eve is a holiday, but such a holiday should not incapacitate and overwhelm the kitchen to the point that no other food is available. What if we hadn't planned on eating in the restaurant that night? It's not like it is mandatory for guests to dine at Lon's. It was 6:00pm and we had 9:30pm dinner reservations since that is all that was available. We were hungry and had been drinking champagne, so leaving the property was not an option. No one thought to offer us even bread, which was clearly available since it was served at dinner. We then called back a second time to find out if the restaurant might be able to figure something out if we were sitting in the bar, and the person on the phone was very rude and hurried and said that if we came to the bar that "someone might be able to figure something out for you" but they were very "busy" at the moment. This is really atrocious at a hotel that calls itself "a luxury boutique." When we returned from dinner we had not gotten turn down service (it is the principle of this fact that bugs us). No one had removed the leaky champagne bucket either.

Our poor stay wrapped up in the morning when we went to check out and perhaps get breakfast. There was one guest complaining about something when we arrived in the lobby, so the person at the front desk left to try to find the maintenance person and help that guest. The front desk then stayed unattended for 10 minutes (while the phone rang off the hook and others of us waited patiently). The maintenance person finally appeared and proceeded to get into a "discussion" with the person at the front desk while we were checking out - this totally interrupted us paying our HUGE bill and was unprofessional to say the least. We couldn't believe that the front desk person and maintenance person would carry on that unprofessionally and tactlessly while guests waited in the lobby. Before we left, we asked if breakfast was available (which had been advertised and promoted in our package), and we were informed that "if you go in there right now they will probably still be able to help you." We were miffed that we "might" get helped for breakfast at 10:00am when it was supposedly included in our package.

Overall, the main issue with The Hermosa Inn (and Lon's) is that it is way overpriced for the service offered. Our bill wasn't even adjusted for the cheaper room we ultimately stayed in. We spent more at The Hermosa Inn in less than 24 hours than we spent in 2 nights at a luxury hotel on Vancouver Island with all 3 meals included. The service there was amazing, impeccable and attentive and set the standard for what luxury means. Luxury does not mean telling guests that all rooms have fireplaces when they do not. Luxury does not mean telling guests that no food is available until dinner at 9:30pm. Luxury does not mean leaving the front desk unattended. Luxury certainly does not mean maintenance people and front desk people arguing in front of guests, and luxury does not mean telling guests that breakfast "might" be available if they hurry.

A traveler has not had a good experience at your property if they wished they would have just stayed home for the night. The property is quaint and pretty, though, so it has much potential.

The Hermosa has a beautiful property - outside is well maintained and attractive - although the weather was not conducive to using the pool or hot tub.

We were in a hacienda suite - with a huge living/dining room, "cosy" bedroom, kitchenette - and impossibly small bathroom. It was barely 6'x6' - with a tub that was too small to really lie in, with a plastic shower curtain, holes in the floor, towels that were more like motel size. Furnishings were very nice, but some things didn't work properly - and overall southwest effect was marred by inconsistencies like plywood cupboards and doors - and poor lighting. Our one dinner was good, but it was Christmas and we were rushed through our meal so that table could be available for others.

But the major problem was lack of truly personal and friendly service. There was little of the kind of extras and personal touches that make a $500/night stay memorable. Our memories of our 3 days there are not good ones.

We stayed here for only 1 night as a planned flight layover on our way to Los Cabos for the rest of our vacation. My wife chose this hotel based on some book reviews. I can't say enough about it. It is only a quick 15 minutes or so from the airport, but from inside you would think you were hundreds of miles from anything. We booked the hideaway package in a "Villa Suite" and upon entering could not believe how large it was. We could have brought along two others as there was a separate bathroom in the second bedroom. Wonderful skylight in the living area and another over the dining room made it nice & bright inside. The furniture was very comfortble too. It was very clean and the southern influence was clearly evident. I loved the chocolate covered strawberries and they went nicely with the champagne too. The restaurant was wonderful although quite expensive, but the food was worth it. I don't mind paying up for good food and service. Seems that is a rare combination these days. I asked for a wine recommendation (great wine list) and after describing our taste, hesitantly took the waiters recommendation and it was amazing! I'm having some shipped to Canada as soon as I can arrange it. The restaurant is the kind where there are constantly wait staff around attending to your table but they are not obtrusive at all. The pool is warm and wonderful and my gosh where did they get the pool furniture - I wanted to take it home for my place! It was lovely and so comfortable. Nice touch having free water in a fridge by the pool available whenever you wanted it. Needed that as it was 114 the day we were there. The grounds are simply stunning and are painstakingly adhered to. The staff were all around great. We had a beautiful swim at 6am (the mornings are serene here) and then very begrudingly left for the airport. We both wished we had a longer stay. We really loved this place and plan to go back in the spring of 08. Only one bad thing - after this experience it kind of spoiled us as the hotels in Los Cabos simply did not come anywhere close to this - for the same price! I would recommend this place to anyone for a romantic quiet getaway. It's a real gem!

We stayed at the Hermosa Inn for two nights in July. We were on business for my husband's job. The inn is charming and the room was adorable. The bed was comfortable and the room was spacious.