I stayed here early August 2007 with my daughter. This was on the way home from New Zealand to Ireland, as we wanted to be near Universal Studios. We were not driving - and this hotel is not at all convenient to public transport, and taxis will collect but getting back is not easy. The reception staff are a mixed bunch, from cheery and reasonably helpful, to downright taciturn, unfriendy and unhelpful. The rooms are Ok, but the hotel lacks the services" expected nowadays, which ease the burden of travelling - no bar, restuarant, free newspapers??? To add insult to injury, I had informed them that my daughter uses a wheelchair, but we were given a ground floor room, great, but the bath shower was inaccessible for her - when we asked the female receptionist for a plastic chair/stool, she said they had nothing. As for the free wireless internet, the same girl looked at me as if I had two heads when I told her it wasn t working- and practically threw an internet lead across the desk. Also when help was requested to book transfer back to airport - same receptionist said they could n t help, but gave me number to ring myself, when I explained this was an international call on my mobile - I don t think she understood. Perhaps basic customer care training would help????

If you want a clean bed for one night - stay here, if you want more don t touch with a barge pole, go to the hotels near City Walk

MY husband, our 14 year old son and myself stayed here 4/27/07 thru 4/29/07. We were in LA for our sons birthday. We went to Universal Studios which is only about 3 miles away and to Hollywood which is propably only about 5 miles away. Check in was easy and the girl at the desk was so nice. The room was clean and new. The beds are so soft and the pillows as well. It had a fridge, microwave and coffee maker which was helpful. Saturday night after a day at Universal Studios we decided to go down to Hollywood Blvd. . The man at the front desk was so helpful, he printed out directions and told us some facts which we thought were helpful. If I come back to this area I would diffently stay at this hotel.

I stay at this hotel about once a month. It is close to a number of fabulous restaurants of every ethnic variety including Don Cuco's Mexican (across the street), Thai Ghindi (fabulous sushi) only a block away, and many other classic Hollywood favorites such as Mo's and Bob's Big Boy. You can walk to Starbuck's, Trader Joe's, Sebastien's, NBC Studios, Warner Brothers, etc....if you bring decent walking shoes.

If you bring a car, you've got a place to park underground for no charge. Parking otherwise can be a pain, so this is a great bonus.

The Sunday morning staff is extremely friendly...maybe management? Other staff encounters have been frustrating (language barrier) and somewhat unfriendly, but you only have to deal with that when checking in or calling direct for a reservation, if you choose to do so.

The continental breakfast is decent if you get there early enough...coffee, bagels, cold/hot cereal, toast, sweet rolls, juice, etc. They do a nice job, but the breakfast is tended by the same person that handles phones and check-in/out.

The elevators are exremely slow, so go for first floor rooms if you don't mind them.

The rooms are nice and extra-spacious if you go with a King. I love the fact that I've got a fridge and microwave for left-overs from all of the great dining in the area! The rooms are new and the towels are fluffy and thick.

I keep searching for better deals on hotels in Burbank, but I keep booking my room here.

Stayed here for two nights on the weekend. Visited Hollywood and area during the day. The hotel was clean and fairly quiet. The parking was free and below ground. There didn't seem to be any security for the parking, and would have been concerned if I was alone in the lot, particularly at night. At check in, was not advised of location of hotel amenities, e.g. continental breakfast location & times, exercise room and pool. Asked about restaurants in the area, and was directed to the Mexican restaurant across the street. It was a good place to eat, but was hoping for a few more suggestions. Overall was quite satisfied with the hotel.