I stayed here twice for business purposes last month and had a terrible experience both times. The check-in staff were rude and unhelpful and seemed to have no idea what was going on. They lost my reservation, gave me the wrong standard room, didn't activate my key and then 'lost' several important messages that were left for me later in my stay.

The business facilities are terrible - old computers with slow 'pay as you go' internet connection that costs a fortune and repeatedly kept shutting down with credit on there which I couldn't get back once it switched back on. I lost about $40 over 5 days in this way.

During my stay, a male member of staff knocked on my door at 1am saying that he'd brought me the blankets I had ordered and tried to gain access to my room. I had NOT ordered blankets, but he wouldn't go away. I got woken up the same time the following night with a different male staff member saying he needed to come into my room to fix the broken mini bar that I'd reported. I had NOT reported this. This was all very dodgy and made me feel uneasy about staying there alone in future.

I was told on my 2nd morning that I couldn't eat breakfast as they'd closed the restaurant at 9am to set up for a private event. I was told that instead I could get a take-out breakfast box and eat it outside on the street, or pay for room service.

Finally, on my last night, there was a party going on in the room opposite me at 4am which spilled out into the hall. With loud music, people banging on my door, prank calling my room and shouting just metres away from where I was sleeping. I called security and reception several times and they refused to do anything about this. I then noticed that several guests at the party were Renaissance staff. This went on until 6am and when I complained to reception, they hung up on me.

I was quite frankly appalled by the problems and service levels of this hotel and would never stay there again. It is in a great location but is overpriced, run down, with rude staff and lapse security. Beware.

We stayed at this hotel for two nights having arrived into LAX before driving off to Scottsdale. As we'd never visited LA I read a lot of reviews of what district to stay in as well as which hotel. In the end, following reviews of this property here we booked club level rooms at the Rennaissance Hollywood.

Firstly I would say Hollywood is a pretty good place to base yourself for a first time visit to LA. It pretty is what LA is all about - we did the bus tour, a limo tour of star's homes and the Madame Taussads and Guiness World of Records attractions, which are right on the doorstep of this hotel. So it is very well placed.

Self parking was $10 a day in the big parking next door - where there were also loads of shops and a cinema. The check-in staff were very polite and helpful.

Room itself was pretty good - quite small for a 'suite' - once a single fold out bed was up there wasn't a lot of room. Also the door to the bathroom opened outward which was unusual, and automatically closed which the kids didn't like. The blind which covered the window was a bit tatty but still worked well to shut out the morning sunlight. Beds were very comfortable though

The club lounge was good - with good snacks in the evening and a very good breakfast. Not too busy either. There was one member of staff in there but he didn't 'interact' with anyone, just sat watching his PC screen.

I was talked into booking a stretch limo by the concierge to see the 'homes of the stars'. This was a rip off however (Topline I think it was). The driver wasn't that interested - we didn't see half the houses mentioned on the blurb and we finished 30 minutes early! When you're paying that sort of money you expect better. I fed this back to the concierge who took my details and said he'd be in touch although he never has.

Overall I mentioned some of the negative points but our overwhelming impression was of a lovely hotel with pleasant staff in a superb Hollywood location. Would I go back? Absolutely!

We satyed in a Club level Room for 2 nights as part of our honeymoon. We were quite high up with a view of the hollywood sign in the far distance.

Looking back, the free breakfast that came as part of the club room deal wasn't worth the extra money and we didn't use any of the other services so a normal room would probably been enough.

We were only in Hollywood for 2 days so didn't spend much time in the hotel, but it is in a very good location near the Hollywood walk of fame and the Kodak theater.

This hotel never fails to make our stays comfortable and the staff are friendly and helpful.
Room had great views , was large, BRIGHT clean and had everything we needed during our stay.
Cannot recommend enough.
The hotel has become a home from home for us.
During this trip we had to stay at a nearby hotel for a couple of days, which was as different as night to day...we almost ran to get back to the Renaissance.Enough said.