I stayed 6 nights at this hotel recently. It was one of the worst experiences I have had.
The hotel is, at best, a 4 star hotel, although its prices suggest otherwise. Check-in (at 11.30am) was very slow, with only 2 personnel despite a queue of 10 people. I was then given a very small room. When I called the front desk to ask why, I was put on hold for 25 minutes. I was then told that there were in fact much larger rooms available, and I was moved to one of these rooms. I was not however told that the larger rooms were very warm as the air-conditioning units were small and old (I was helpfully told this by the engineering personnel later). It took 3 complaints for engineering to finally come and let me know that they could not do anything. Having already settled in by then, and with numerous meetings to attend, I reluctantly opted to stay in the room.
Service throughout the hotel was uniformally slow, and it was clear that the hotel is under-staffed. At the outdoor areas of the lobby bar and the X-bar, it was not uncommon to wait 25 minutes before getting served; this is unacceptable by any standards. Breakfast was also mediocre and was certainly not commensurate with the prices charged.
The door personnel generally tended to ignore people waiting for taxis unless it was brought to their attention that taxis were required. Most suprisingly, considering that this hotel is predominantly a business hotel, the business centre (which was basically a small shop offering limited facilities rather than a proper business centre) was only open limited hours on weekdays, half a day on Saturday and closed on Sunday.
On the last day, I checked out at 12pm as required. Since my flight was only at midninght, I asked wheher it would be possible to have shower facilities provided before I left later in the evening (which is a common practice at good business hotels in various countries), but unsurprisingly I was told that they could not offer these facilities.
I think that the hotel is a rip-off, and is definitely inadequate for the needs of business travellers. I will never stay here again.






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