Overall we had an enjoyable, problem-free stay at the Omni LA. I just find it hard to believe that this is the top-rated hotel in all of Los Angeles. LA hotels must really be in sad shape.
The hotel staff was very friendly so I will give them props for that. The room was clean but just average overall (beds were nice but unfortunately my back didn't agree). The bathroom was large but had no counterspace and the shower water pressure was pitiful. For a hotel that welcomes kids (toy packs, cookies), their TV service did not have either Disney or Nickelodeon. Room service was tasty but quite expensive. No vending machines so you're forced to order drinks from room service. Valet service was slow, even slower when we called ahead. Biggest frustration was that we were in town for the Lakers game and hoped to have the car service take us to Staples Center. When we asked the valet to arrange it he told us that they didn't go to Staples Center. Huh? It's a mile away! He didn't even provide an explanation or offer to at least take us somewhere closer to the arena.
Overall the Omni was a nice place to stay, just not what I would expect from the #1 hotel in the 2nd largest city in the country.








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